CRM Manager

Job Description

We are looking for mission-driven people who care passionately about positively impacting lives and improving women’s health. You will be excited by change and working in a fast-paced learning environment; building relationships and taking ownership and responsibility for your work.

You’ll be part of a small but mighty CRM team with big ambitions. Working in a high-growth startup is not for the faint-hearted and we look for people who are resilient and solution-driven; when you see something not working, you will flag it and be part of the solution. You will be an excellent communicator with the ability to translate complex to simple, bringing your ideas to life.

Requirements

You will be a good fit if you have:

• In-depth knowledge of digital marketing and loyalty principles and the end-to-end process for campaign creation
• 5+ years CRM experience, with demonstrated success in a strategic email marketing role, preferably for an e-commerce business or other startups

• Experience building emails and automation using a customer engagement platform, such as Braze

• A track record of demonstrable results through testing and deploying effective campaigns across different channels
• Knowledge of email design and a creative eye
• Excellent working knowledge of scripting (HTML)
• Experience implementing CRM for app
• Technical skills to build email campaigns including understanding segments, triggers and logic building
• Excellent interpersonal skills and the ability to work effectively with people at all levels.
• Experience using multiple channels (email, SMS, app) to communicate to the customer base with a focus on conversion and retention
• Great attention to detail
• Passionate about the health and wellbeing space

Benefits

We are a young, dynamic team revolutionising women’s health. As a CRM Manager, you will get a salary of £40,000 - £55,000 + equity options as well as:

• 33 days paid holiday allowance (including public holidays)
• Company laptop
• Flexible working hours - we trust that our team can manage their time and will get the job done
• 5% pension scheme matched by 4% employee contribution
• Mental health support from an in-house counsellor
• Free access to Hertility Health products and services, including free of charge hormone and fertility tests and discount codes for employee friends and family
• Opportunities for further learning and development
• Enhanced Family Leave policy (maternity leave / paternity leave/ adoption leave)
• Progressive health leave (menstruation and menopause policies)