Training Support Manager - Star Pubs

Job Description

Training Support Manager - Remote based

Function: Star Pubs
Location: Field-based

Contract: Permanent

Salary: £28,000 - £31,000 (depending on experience)

Your benefits and rewards
In addition to your base salary, you’ll also receive:

• Exciting and unique opportunities to help you develop and untap your full potential – we’re passionate about supporting your ambition and growth in the property team!
• Annual bonus
• Meal and broadband allowance
• Company-funded private medical healthcare
• Double-matched pension contributions (up to 10%)
• 35 days’ holiday (with the opportunity to buy and sell)
• A quarterly allowance towards purchasing our delicious ciders and beers! (including No & Low Alcohol brands)
  
  

You’ll also get the chance to get involved with our colleague networks, where groups of colleagues from all over the business come together to ensure we’re always working towards being a diverse and inclusive company. If you’re passionate about diversity, equity and inclusion, we want you to join us to help shape the future of Star Pubs.

Closing Date: 7th May 2026. Please note, we may close vacancies early if we receive a high number of applications, so don’t delay!

We’re looking to hold our interviews virtually on the 14th/15th May so please pencil those dates in your diary.

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

Did you know that HEINEKEN own over 2,400 pubs in the UK? We work closely with fantastic operators to run some of the best loved pubs across the country. Our Pub Company is called Star Pubs and we believe that a well-invested pub estate, run by innovative and experienced operators, keeps our pubs at the heart of their local community, where they bring people together from all walks of life.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Training Support Manager to join or Star Pubs team!

About the role
As a Training Support Manager, this role plays a key part in supporting the delivery and ongoing improvement of training programmes. The focus is on ensuring Licensees and Just Add Talent operators have access to practical, relevant training that helps them run sustainable and efficient businesses.

The role supports the creation and delivery of engaging training content, including:

• Virtual training sessions
• E-learning modules
• Practical tools and checklists
• New formats shaped through innovation

Working closely with internal teams is key to gather input, alongside collaboration with external partners where needed. Feedback is actively gathered and used to continuously improve the overall training offer.

Keeping close to market trends is important, using insight to ensure content stays relevant and useful.

Time is also spent with Licensees, learning from high-performing operators, understanding what drives their success, and translating this into learning that can be shared across Star Pubs.

The role directly supports the ambition to bring out the best in the great British pub.

About you – what are we looking for?
Experience in training, facilitation, or supporting learning delivery is important, alongside confidence in presenting to groups and contributing to content design. This experience is likely to have been developed within hospitality, retail operations, or a customer service environment, with a clear interest in training and development.

Strong communication skills and confidence working with a range of stakeholders are key. A proactive approach, good time management, and the ability to stay motivated while working remotely are all important for success in the role, alongside time spent out in the business.

This role suits an ambitious individual looking to build capability and progress into a Training Delivery Manager or other roles within Star Pubs. There should also be a strong interest in developing knowledge of the On-Trade and understanding what drives success for Licensees.

You'll need to be self-motivated, enjoy working from home, which will take up 80% of your time, as well as getting out into the business

The application
If you like what you’ve read and want to explore this opportunity further, please apply before 7th May 2025.

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk.You might not meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential.

If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!

Who we are
Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement).

Our ambition is to bring out the best in the great British pub by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support.

When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive.

If you want to hear more about life at HEINEKEN from our colleagues, head over to LinkedIn and check out the hashtag #LifeatHEINEKENUK.

There’s no better place to untap your future. Join us and brew a better career.