Senior Customer Manager

Job Description

Senior Customer Manager - Off Trade

Salary: £65,000-£78,000, dependent on experience, plus 15% flexible benefits allowance (can be taken as cash)

Function: Commerce - Off Trade
Location: Field-Based
Contract: Permanent
Closing date: Friday 1st May 2026

Please note, that we may close vacancies early when we receive significant numbers of applications, so don’t delay!

As the UK’s leading beer, cider and pub business, we’re home to some of the world’s best-loved beers and ciders, and a leading player in the international drinks industry.

We're the name behind a host of brilliant brands, from Inch’s to Birra Moretti and many more. And with around 2,400 pubs to our name in the UK, our Star Pubs business is all about putting pubs at the centre of community life.

But we’re more than just great beers and ciders – we’re a place where passion meets purpose, careers are crafted as carefully as our brews, and enjoyment of life is part of the job.

We’re looking for a commercially driven Senior Customer Manager to accelerate growth across volume, revenue, profit and market share within our Off-Trade team.

About The Role

This is an exciting opportunity to join a customer team managing one of the UK’s largest grocer accounts, with a clear remit to drive growth across key areas. You’ll own a key channel within the account that is a priority for growth, offering a strong platform to deliver commercial impact.

You’ll join a team that has built strong, strategic relationships across both Head Office and regional contacts, playing a key role in driving share performance across retail and catering channels.

You’ll be one of the key contacts for this grocer, managing the account, negotiating the annual agreements, pricing and promotions, and will create and champion customer understanding throughout Heineken UK in order to deliver a joined-up approach that satisfies the customer’s and Heineken’s needs.

You’ll be part of a dynamic & high performing team. You will need great teamwork skills to ensure that plans align and deliver for the whole group and you’ll partner closely with other teams and functions, develop consumer, shopper and customer category-based skills, and drive accuracy in jointly agreed brand forecasts.

Given the scale and visibility of the account, this role offers strong exposure across the business and a clear platform for progression within the commercial function.

Key Accountabilities

• To be the main contact for the grocer account and ensure we deliver fantastic customer management.
• Prime responsibility for negotiation and delivering all commercial variables e.g. promotional support, promotional pricing and trading terms, and creating long-term agreements with the customer to deliver commercial KPIs
• To work closely with the account leadership and be their recognised category partner of choice – developing plans that grow their drinks category & grow HEINEKEN Share.

Who we’re looking for
We’re looking for a strong all-rounder for this role. This job requires someone who can build strong relationships, use their data analyst and interpretation skills to create winning plans, sell & negotiate, and enjoy being part of the bigger customer team.

If you’re relationship driven, have experience managing a budget or P&L and are passionate about creating fantastic plans which will influence nationwide convenience stores and Horeca outlets, we’d love to hear from you.

You’ll bring :

• Experience in a similar commercial or customer-facing role (5+ years)

• Strong stakeholder management skills - able to create and maintain strong relationships with multiple stakeholders;
• Commercial acumen;
• A growth mindset and ability to create strategically aligned plans;
• Evidence of being a strong team player
• Out of home / on trade channel exposure would be useful for this role

Why join us?

We're all about brewing the Joy of True Togetherness, and that starts with our people.

We believe in bringing everyone together, making sure you feel supported, valued, and included from day one – because every one of our colleagues has a role to play in shaping the future of beer, cider, pubs and beyond.

It’s a brilliant time to join us. We’re pioneering in low and no alcohol products, continuing to wow the world with creative marketing campaigns, investing into pubs and brewing a better world for people and the planet.

We're a place where you can build a meaningful career, with plenty of opportunities for continuous learning and development. So, if you’re ready for your next challenge, here's your chance to step up, raise the bar and brew a great career.

Check out the hashtag #LifeAtHEINEKENUK on LinkedIn to hear directly from our people.

Our benefits

Here’s a flavour of what we offer:

• Annual bonus
• 15% of base salary flexible benefits allowance that can be taken as cash
• Double matched pension (up to 10%)
• 32 days’ holiday, plus three listed public holidays (Christmas Day, Boxing Day, and New Year's Day – if any of these fall on a weekend, you'll get the following weekday off instead)
• Life assurance (subject to policy terms)
• Critical illness insurance – comprehensive cover for you and your family
• Free ciders and beers (including low and zero alcohol options)
• Retail discounts
• Comprehensive opportunities to develop
• The chance to join our colleague networks, where you can help us continue to build a diverse and inclusive workplace
• …and much more!

Please note: Rewards and benefits can vary from role to role. Some benefits are taxable and may be based on employee contributions. We’re happy to discuss further throughout the application process.

The application

If you’re interested in this opportunity, please apply by submitting your CV along with a cover letter indicating which role(s) you’re interested in. We’d love to know why you believe you’re the right candidate to help us build on our success and shape the future!

You might not meet every single requirement for the roles listed above, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to apply rather than ruling yourself out. If you’re motivated and eager to contribute, we want to hear from you – everyone is welcome to apply.

If you need any adjustments made to support your application (for example, if you require information in different formats, or if you have any accessibility issues), we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.

Please note that you must have legal right to work in the UK.

Who we are

We’ve more than 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries.

Apply today to discover Your Future, Untapped.