Senior Modern Trade Customer Manager - Key Accounts

Job Description

Job Description:

The territory of the Senior Modern Trade Account Manager will include Accounts that are strategic to MARS business. Therefore, the Senior modern trade Key account manager will be personally accountable for delivering the following strategic tasks:

1- Delivery of results across KPIs by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture.

2-Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI’s and work plans, specifically to ensure the delivery of world class execution

3-Build customer networks and relations for the benefit of MARS business.

4-Negotiating & executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans and Achieving assigned targets associated to these plans.

5-Delivering freshness targets & zero returns.

6- Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team.

7- Manage the customer’s profitability in the Segment in line with the Sales policies & plans.

8-Planning the implementation of big events & activities and ensuring perfect execution, and owning the planning & execution of any store specific activity for their stores &Long term activity planning for the full quarter ahead

9-Tracking & reporting their business performance and delivering quality quarterly business reviews internally & externally with their store contacts – covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers & opportunities for incremental growth going forward

10- Identifying further opportunities in store on top of the head office & store aligned business plans, and working with their field sales manager to deliver these to drive incremental results

11-Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks: • Taking manual orders, checking stock levels, managing OOS’s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers. • Delivery and execution of co-packs, managing the follow up and execution of LPO’s with the customer services team.