Digital Product Owner

Job Description

Digital Product Owner

Function: On Trade – Customer Experience
Location: Edinburgh (SAS) or London (W&Co) – a mix of office & home working

Salary: c£80,000 DoE plus 15% benefits allowance (can be taken as cash), and further benefits listed below

Contract: Permanent

Closing Date: 30th May 2025 Please note where we receive high volumes of applications, we may choose to close the vacancy early so don't delay applying!

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye, and right now, we’re looking for a Digital Product Owner to join our Customer Experience team within our On Trade business.

About the role
This is a critical role at the heart of our On Trade digital transformation. As Digital Product Owner, you’ll define the product vision and translate both customer and business needs into a clear product roadmap. Working in close collaboration with development, design and cross-functional teams, you’ll lead your product through its lifecycle, from early-stage research and experimentation to full rollout and iteration.

You’ll manage and prioritise the backlog, shape the strategic direction of your product, and measure return on investment from feature launches. And just as importantly, you’ll help the wider business understand and embrace the value of digital products through great communication and change management.

This is a brilliant opportunity for someone who’s excited by digital innovation, grounded in agile ways of working, and has a passion for building solutions that genuinely improve customer experience.

What you’ll be doing

• Define, manage and prioritise the product backlog with clear value cases
• Translate user and business needs into product requirements and user stories
• Lead the product lifecycle — from discovery and validation to design, delivery and optimisation
• Coordinate sprints and manage releases, ensuring readiness across teams before deployment
• Drive market and user research to inform product direction
• Represent the product in wider business forums and manage cross-functional stakeholder comms
• Support change management and adoption of digital solutions in the On Trade
• Work closely with development teams and external agencies in an agile setup
• Own data-informed decision-making and continuously evaluate product performance
• Stay aligned to time, scope and budget without compromising customer value

Who we’re looking for
We’re looking for someone who blends technical confidence with commercial curiosity and brings the right behaviours and mindset to match their skillset. You might already be a Product Owner, or perhaps you’ve grown your career in digital delivery, change management, or UX— either way, you thrive on collaboration, take real ownership, and keep the customer at the heart of your decisions.

You bring:

• Experience working in a digital product environment
• Hands-on knowledge of agile methodologies, preferably within a Scrum team
• A track record of delivering end-to-end digital products or features
• Strong communication skills and the ability to engage and influence stakeholders
• Confidence in managing backlogs, roadmaps and the full product lifecycle
• A proactive, problem-solving approach — with a mindset rooted in experimentation, learning and continuous improvement

It’s not just what you know – it’s how you work

At HEINEKEN, we believe that behaviours are just as important as technical expertise. We’re looking for someone who:

• Has a customer-first mindset
• Leads with ownership, empathy and accountability
• Is a clear communicator and confident decision-maker
• Thinks strategically, while also digging into detail
• Works collaboratively and supports a positive, social team culture
• Brings curiosity, adaptability and a drive for continuous improvement

You bring energy to a team and thrive in environments where collaboration and experimentation are key.

Our Benefits:
As part of the team, along with your salary you’ll also receive;

• An annual bonus
• 15% of base salary flexible benefits (can be taken as cash)
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers!
• Comprehensive Opportunities to develop.

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are:
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.