Clinical Team Manager - Dynamic Capacity

Job Description

POSITION: Permanent, Full Time (part time considered)

Service operating hours 8am - 9pm 7 days a week

LOCATION: Remote with occasional UK travel

SALARY: £52,000 to £61,556 Depending on Experience

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

Our team managers play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions, which include mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems across the age range.

The clinical delivery team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.

Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families.

The role and team

The Clinical Team Manager position requires an individual who is able to lead, motivate and manage staff working within the Dynamic Capacity Team; a team of non permanent clinicians. The successful candidate will be responsible for providing direct line management to their team and overseeing all aspects of team working. This will include recruitment processes, performance management , supervision, working with the clinical governance team to ensure efficient monitoring, audit and for continuous quality improvement. There is an expectation you will contribute to the wider development of the clinical division, operations and governance to support with service design work.

You will be responsible for supporting the delivery of a high quality clinical service; monitoring their team’s performance, ensuring utilisation targets are fulfilled and identifying and removing blocks.

The role requires a lead who can motivate their team, with the ultimate aim of reducing waiting times for families, streamlining processes and allowing the business to grow in a sustainable way. Alongside this and of equal importance is making sure our staff’s wellbeing and engagement is a priority and sustained, and they feel (and are) valued.

You will also have responsibilities for supporting and managing clinical risk and safeguarding, working closely alongside the Healios Clinical Governance and Team. This will include triaging cases to identify those that are high risk and being directly involved in the risk management processes. Alongside this there is an expectation to attend and contribute to the risk review meeting on a weekly basis.

Due to the fluctuating nature of this role, responsibilities can differ and there will be an element of client facing time in periods of low need for a dynamic capacity model. There is an expectation you will maintain a clinical caseload and ensure your clinical skills remain relevant and up to date.

Key accountabilities and deliverables will include:

• Day to day oversight and management of the clinical team
• Onboarding and offboarding clinicians
• Regular clinical supervision including competency reviewing, quality assurance and performance supervision of clinicians
• Working with Operations to optimise current and future capacity, caseload, clinician availability, utilisation and WIP
• Collaborating with clinical governance to ensure incident, complaint and risk management is implemented
• Maintaining a clinical caseload

What you need to have

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

• Clinical qualification and registration in Occupational Therapy, Nursing, Speech and Language Therapy or Psychology (Educational, Counselling, Clinical or Forensic)
• Registered with a statutory body (NMC, HCPC, ACP, BABCP, UKCP or BACP)
• Experience managing and supervising staff, including dealing with organisational change, performance management and conflict management
• Experience of delivering clinical assessment/interventions to children and young people
• Experience of & ability to undertake mental health risk assessments and develop risk management plans
• Experienced in safeguarding assessment and clinical risk management
• Experience of overseeing & managing mental health risk &/or safeguarding concerns raised by your team. This must include the ability to contain and support so they can carry out their role efficiently
• Demonstrable experience of interagency liaison and communication with regards to managing risk and safeguarding incidents within your team
• Experience of continuous quality improvement (incl audit), quality assurance /reporting and incident/complaint investigation
• Extensive experience of operations in a clinical setting
• Extensive experience of using and understanding data to improve operations
• At least two years of working in a senior leadership role
• A mindset and leadership style that is flexible, open to challenge and can effectively challenge others to think and operate differently
• Collaboration with a wide range of stakeholders within Healios
• Experience of establishing process that lead to improved performance
• Collaborating with other clinical and non clinical colleagues, and working as part of the senior operations management team
• Able to work under pressure to meet key performance indicators and organisational objectives
• Superior interpersonal skills and a positive, approachable manner
• Have a professional home working environment

Ideally, we would like you to be trained and experienced in a range of quality improvement methodologies; however, we will provide the appropriate training where this is required.

What’s in it for you

• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
• Birthday Leave
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies
• Contributory Pension Scheme
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• Bespoke Healios Training including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.