People Operations Lead

📍 London - Hybrid. 2 days per week in our London office, 3 days remote / work from home (40 hour week)

Are you a hands-on People Operations professional who loves working with data, enjoys solving problems and has already found clever ways to make processes better through technology and automation?

If so, we'd love to hear from you!

We've spent the last few years transforming People Operations at Goodlord, building strong foundations and finding smarter ways to work. Now we're looking for someone to take what we've built and make it even better.

You'll lead our small People Operations team, combining day-to-day operational ownership with systems, data, reward and continuous improvement.

We're particularly interested in people who bring three things: genuine People Operations expertise, a real strength in numbers and data, and practical experience of implementing automation or AI-enabled improvements.

What you'll be doing

• Own and continuously improve our end-to-end People Operations processes, from onboarding and Right to Work compliance through to offboarding.

• Take ownership of our People systems, data, reporting and headcount information, ensuring accuracy and providing meaningful insight to support business decisions.

• Use your experience of AI and automation to simplify processes, reduce manual work and improve efficiency across People Operations.

• Lead the delivery of reward and benefits processes, including annual pay reviews, salary benchmarking, GPG reporting, pay banding and benefits administration.

• Lead and support our People Operations Specialist, whilst remaining hands-on with the operational detail.

• Work closely with People, Talent, Finance and other teams to solve problems, challenge existing processes and continuously improve how we operate.

What we're looking for

• Genuine, hands-on People Operations experience, with ownership of end-to-end processes, systems and compliance. You'll know what good looks like because you've been responsible for delivering it.

• Exceptional numeracy and analytical skills. You'll be confident working with complex spreadsheets, calculations and datasets, spotting inconsistencies and using numbers to solve problems and inform decisions. Advanced Excel skills are essential.

• Proven experience using AI and automation to improve operational processes. We're looking for someone who has personally implemented and embedded improvements, not just someone who's interested in the possibilities.

• Experience supporting reward and benefits processes, including pay reviews, benchmarking and salary data.

• The confidence and judgement to work independently, challenge constructively and take ownership in a busy, evolving business.

This role probably isn't for you if...

• Your background is primarily in People Partnering, HR advisory, Talent Acquisition or broader strategic People leadership rather than hands-on People Operations.

• Numbers and spreadsheets aren't your thing! Data, analysis and complex calculations are a significant part of this role, so you'll need to be confident with them and genuinely enjoy that side of the work.

• You're interested in AI and automation but haven't yet had the opportunity to put that interest into practice. We're looking for someone who can bring hands-on experience of implementing improvements.

• You're looking for or are operating at a purely strategic leadership role rather than being directly involved in operational delivery.

A little more about the role

You'll report to our People Director and manage our People Operations Specialist, working closely with teams across Goodlord.

This role is based in London, with two days a week in the office (Tuesday is our People Team anchor day) and three days working remotely, with once a month paid travel to our Sheffield and/or Lincoln offices.

If you're someone who loves getting into the detail, can confidently work with complex data and has already demonstrated how technology can transform People Operations, we'd love to hear from you

Why you'll love being a Goodlordian

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.