Admin Support to the Client Success Team

Job Description

About Flume

A rapidly growing sales training business with a position of market leadership in the Media & Events market, and a growing footprint in Tech and Hospitality among other sectors. Flume deliver training
through a blended, innovative, tech-enabled proposition.

Flume exists to help salespeople stand out in competitive markets and smash their targets. Their unique approach ensures learning is adopted and embedded, delivering measurable sales impact and
exceptional ROI for clients.

They deliver game-changing sales and training approaches to help drive sales performance across their clients’ businesses. With an ambitious goal to be recognised as the world’s best Sales Training company, Flume only seek the very best to join their business as they scale. In return, employees benefit from joining the “Number 1 Most Flexible EdTech and Education Company 2023” – Flexa Industry Awards.

Flume is a remote-first business. You will benefit from working with a really smart focused team that will allow you to make the role your own whilst supporting you to achieve your goals.

If the above sounds attractive, and you share our values, then this role might be for you.

The Role

Working with the Head of Client Success and the Client Success Manager, this person will be instrumental in streamlining administrative processes, allowing our Client Success, Trainer, and Sales Teams to focus on core client-facing activities and take on more projects with ease. Your responsibilities will include booking travel, managing expenses, coordinating client onboarding, compiling review meeting slides, and handling day-to-day client management tasks. Additionally, you will oversee document and content management, support the Sales Team with various admin tasks, and maintain and update content on our learning platform.

To excel in this role, you should have experience managing busy team diaries and be proficient in Office Suite, including Word, Excel, PowerPoint, Outlook, SharePoint, and MS Teams. You must possess strong initiative, problem-solving skills, and the ability to multitask in a fast-paced environment. An organised, confident, and collaborative approach is essential, along with a proactive can-do mindset.

Key Responsibilities

• ·Book Travel and Logistics - Arrange travel and logistics for trainers, manage expenses, and create detailed itineraries.
• ·Manage Central CS Calendar - Send all invites for programmes, including agendas, from a central Client Success calendar.
• Client Onboarding - Assist with the client
  onboarding process by collating and sending onboarding documents.
• Day-to-Day Client Management - Update
  delegate lists, handle queries, and perform general administrative tasks for clients.
• ·Compile Review Meeting Slides - Incorporate feedback, insights, and data per programme into review meeting slides for each client.
• Document and Content Management - Create and manage delivery meeting slides, agendas and content on our learning platform.
• Project Management on our learning platform - Oversee the initial setup and ongoing management of projects on our learning platform.
• Training Feedback Management - Create and manage training feedback surveys and maintain logs of feedback, testimonials, and case studies.
• Support Sales Team - Assist the Sales Team with various administrative tasks, including contract management and document creation.

The ideal candidate will possess the following:

• Experience managing busy team diaries.
•  Ability to manage multiple projects/tasks simultaneously.
•  Strong initiative and problem-solving skills.
• ·Attention to detail and multitasking in a fast-paced environment.
• Structured approach and effective influencing skills.
• Knowledge of MS Teams, SharePoint, Slack, HubSpot.
• Experience with Excel and presenting data in chart format.
• Experience with online training/learning platforms is ideal.
• Super organised with a structured work approach.
• Confident, approachable, and collaborative.
• Proactive and with a can-do mindset

Benefits and Package

• £25-30ph
• Freelance (16-20 hrs a week over 4-5 days in core business
  hours)
• 2nd Sept 2024-29th Nov 2024 with potential to be extended and long term
  opportunity
• Remote working
• Lunch and Learns
• Team socials