Flexa
Flipdish • Karachi - Onsite

Salesforce Administrator - Karachi

Remote-first – With office locations

Fully flexible hours

Dog friendly

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Job Description

Salesforce Administrator - Karachi

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role…

This role is tailor-made for someone who excels at tackling technical challenges and is eager to be a vital part of our dynamic office culture in Karachi. Positioned at the heart of our mission, you will collaborate closely with the Operations team to fully leverage our Salesforce platform's capabilities. At Flipdish, you'll immerse yourself in a vibrant office environment that champions innovation, collaboration, and excellence.

Embark on this journey with us in Karachi, where your expertise will play a pivotal role in the evolution of our operations. Your in-office presence will be instrumental to our shared success.

In this job, you’ll…

  • Collaborate with Operations teams: Focus on building and maintaining tools for the Operations teams, ensuring seamless integration with existing systems and processes, while also supporting the Senior and Junior Salesforce Admins when needed.
  • Manage and optimise Salesforce systems: Ensure efficient utilisation and integration of Salesforce tools within the organisation, including user and licence management, support, training, and system upgrades, while continuously monitoring system performance and addressing any issues.
  • Customise the Salesforce platform: Work with stakeholders to define system requirements and tailor the platform to meet the organisation's needs, implementing custom objects, fields, and workflows to enhance functionality and user experience.
  • Maintain security standards: Manage Salesforce roles, profiles, sharing rules, workflows, and groups to ensure data security and compliance, while staying up-to-date with the latest security best practices and industry standards.
  • Deliver actionable analytics: Utilise data-driven insights to make informed decisions and develop strategies for operational improvements, creating custom reports and dashboards to provide visibility into key performance metrics.
  • Provide training and support: Facilitate training sessions and skill development programs for team members, enabling them to excel in their roles, while also offering ongoing support and guidance to ensure their success with the Salesforce platform.
  • As a key player in Flipdish's mission to revolutionise the restaurant tech industry, you'll be instrumental in helping independent restaurant and takeaway owners thrive in an ever-changing world.

We’re looking for…

  • Salesforce experience: The candidate must possess both the Salesforce Administrator and Salesforce Platform App Builder certifications as part of the minimum eligibility criteria.
  • Problem-solving skills: Ability to troubleshoot and resolve issues within the Salesforce platform, proactively identifying potential challenges and implementing effective solutions to ensure smooth operations.
  • Communication skills: Effective verbal and written communication skills to collaborate with the wider Operations function, internal teams, and clients, fostering strong relationships and promoting a culture of collaboration.
  • Attention to detail: Strong focus on maintaining data quality and ensuring efficia commitment to continuously reviewing and refining workflows to optimise performance.
  • Team player: Ability to work collaboratively with the Senior and Junior Salesforce Admins, as well as other teams within the organisation, contributing to a positive and supportive work environment.
  • Results-driven: Track record of achieving and exceeding goals, with a data-driven approach to measuring performance and improving outcomes, demonstrating a commitment to continuous improvement and innovation.


🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

Company benefits

Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Wellbeing allowance
Dog friendly co-working space
Enhanced WFH tools
Co-working space allowance – We have offices in London, Manchester, Karachi & Dublin
Summer hours
Flexible working week
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Dog friendly office
Company shutdown periods
Optional unpaid leave
Fully stocked snack cupboard
Pension match/increase
Matched pension contribution
Equity packages
Share options
Personal development budgets
Hackathons
Skilled worker visas
Company wide holidays/offsites
Personal development days
L&D budget
Location
88%
Employees are very happy with their working location freedom
Hours
78%
Employees are largely happy with the flexibility in the hours they work
Benefits
62%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
80%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Working at Flipdish

Company employees

180+

Gender diversity (male:female)

Implementing initiatives to reach our 50:50 goal

Office locations

Hybrid Model with offices in Dublin, London, Manchester & Karachi

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)

Hiring Countries

Argentina
Ireland
Pakistan
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Retail & Ecommerce

2nd – Retail & Ecommerce

Industry awards 2022

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