Onboarding Engineer - Karachi

Job Description

Onboarding Engineer - Karachi

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role…

With our continued growth, Flipdish is building our team of Onboarding Engineers, based in Karachi, who are responsible for providing our clients with a smooth and easy experience setting up and configuring their digital presence. We expect the candidate to be based in our office in Karachi.

In this job, you’ll…

• Onboarding Experience Excellence: ​​Be the ultimate owner of the end to end onboarding and the activation of Flipdish clients, including system configuration and set up, and ensure you are meeting or exceeding on key metrics that feed into team-based goals around customer retention, growth, and advocacy.
• Project Management: Provide regular status updates to the wider team, keep CRM information up-to-date, and ensure that project deadlines are being met (or exceeded) and all the core project activities are being completed.
• Product Expertise: Become a Flipdish product guru, knowing all the ins-and-outs of how customer accounts are set up and can be configured to meet their specific requirements.
• Customer Communication: Be the face of Flipdish for customer-facing onboarding communication, meetings and problem solving, and ensure the customer knows what is happening at all times.
• Customer Optimisation: Learn the ideal flow of a restaurant, in order to provide valuable insights to our customers on how to best leverage our technology to improve their operations, and identify opportunities to influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
• As a key player in Flipdish's mission to revolutionise the restaurant tech industry, you'll be instrumental in helping independent restaurant and takeaway owners thrive in an ever-changing world.

We’re looking for…

• 4+ years of experience in client-facing roles.
• A focus on delivering great customer experiences.
• Strong organisational and problem-solving skills.
• Technical troubleshooting proficiency.
• Excellent communication skills.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.