Flexa
Flipdish • London - Hybrid

Strategic Account Manager

Remote-first – With office locations

Fully flexible hours

Dog friendly

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Job Description

Strategic Account Manager

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role

As we embark on a phase of rapid growth, we are seeking a dynamic and experienced individual to join our Strategic Account Management team at Flipdish. This role presents an exciting opportunity to drive revenue growth, enhance customer satisfaction, and foster long-term partnerships with our valued clients.

The ideal candidate will possess a strategic mindset, a passion for customer success, and the ability to collaborate effectively across cross-functional teams.

English fluency is mandatory for this role.

Key Responsibilities

  • Retention and Upselling: Take ownership of a portfolio of restaurant clients in the UK, focusing on retention strategies and identifying opportunities to upsell additional Flipdish products and services. Collaborate closely with the Activations and Sales teams to ensure seamless onboarding and accelerated growth for new accounts.
  • Churn Prevention and Account Optimisation: Proactively monitor customer health scores and identify potential churn risks. Develop and implement strategies to mitigate churn and optimise customer satisfaction through product adoption, feature optimization, and effective case management.
  • Cross-Functional Collaboration: Work closely with teams including Product, Support, and Sales teams to advocate for customer needs, drive product enhancements, and ensure timely resolution of customer issues.
  • Data-Driven Decision Making: Utilise data analytics and insights to inform strategic decision-making, track performance metrics, and identify areas for improvement. Leverage data to develop personalised customer engagement strategies and drive measurable outcomes.
  • Revenue Expansion and Account Growth: Drive revenue growth within existing accounts by identifying opportunities for feature expansion, cross-selling of partner products, and strategic account planning. Develop and execute tailored account growth strategies to maximise customer lifetime value and revenue potential.
  • Client Relationship Management: Cultivate strong, long-lasting relationships with key stakeholders within client organisations. Serve as a trusted advisor to clients, understanding their business goals, challenges, and pain points. Effectively communicate Flipdish’s value proposition and demonstrate ROI to drive client satisfaction and loyalty.

What we’re looking for

  • Demonstrated experience in strategic account management, customer success, or sales roles, with a track record of minimising customer churn and driving revenue growth within a large book of business.
  • Strong analytical skills and ability to leverage data to drive insights and inform decision-making.
  • Proven ability to collaborate effectively across cross-functional teams and influence stakeholders at all levels.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts and ideas to both internal and external audiences.
  • Passion for the hospitality industry and understanding of its unique challenges and dynamics.
  • Results-oriented mindset, with a focus on delivering measurable outcomes and exceeding targets.
  • Prior experience working with SaaS products, particularly in the online ordering and restaurant point-of-sale space, is preferred.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

Some of our incentives include:

🏡 Hub model - we encourage a healthy blend of hub & home working

🌴25 days holidays per year and plenty of company get togethers!

❤️‍🩹 Healthcare coverage for UK, Ireland, and US based employees

🎭 Team meet-ups and social events

🔗 You can read more about our benefits here

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

Company benefits

Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Wellbeing allowance
Dog friendly co-working space
Enhanced WFH tools
Co-working space allowance – We have offices in London, Manchester, Karachi & Dublin
Summer hours
Flexible working week
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Dog friendly office
Company shutdown periods
Optional unpaid leave
Fully stocked snack cupboard
Pension match/increase
Matched pension contribution
Equity packages
Share options
Personal development budgets
Hackathons
Skilled worker visas
Company wide holidays/offsites
Personal development days
L&D budget
Location
88%
Employees are very happy with their working location freedom
Hours
78%
Employees are largely happy with the flexibility in the hours they work
Benefits
62%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
80%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Working at Flipdish

Company employees

180+

Gender diversity (male:female)

35:65

Office locations

Hybrid Model with offices in Dublin, London, Manchester & Karachi

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)

Hiring Countries

Argentina
Ireland
Pakistan
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
2nd – Retail & Ecommerce

2nd – Retail & Ecommerce

Industry awards 2022

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