Supplier Relationship Manager

Job Description

What is Flash Pack?

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated group adventures for solo travelers.

International demand for solo travel is starting to boom once again – and Flash Pack is here to lead the charge of a growing global movement. To fulfill this mission, we’re expanding our team with some of the best talent around.

A remote-first, well-capitalized start-up, we are backed by founders, investors and entrepreneurs who have built multi-billion dollar companies. We are looking for innovative thinkers and doers to join our team on a mission to tackle the loneliness epidemic and help everyone connect with new friends.

The Role:

We are looking for a Supplier Relationship Manager to join us and add to our already incredible Adventure Operations team.

You will be responsible for the day-to-day management of a portfolio of Adventures (our travel tours) and work in partnership with our trusted Destination Management Companies (DMCs) on the operational delivery , quality control and overall success of our Adventures.

Where you will spend your time:

• Managing a portfolio of existing Adventures and DMCs, you will be the point of contact for our suppliers, ensuring the smooth running of all departures in your portfolio and setting our DMCs up for success.

• Support the onboarding of new DMCs ensuring they understand how to use our systems, are familiar with ways of working and have the support needed from Flash Pack.

• Ensuring the correct capacity of the trips is fulfilled by securing allocations of hotels and activity bookings with the DMCs to ensure each itinerary has the correct number of departures, ultimately contributing to the growth of Flash Pack.

• Identifying opportunities for improvement by reviewing the performance of Adventures, and utilising customer feedback (NPS) and insights to action future improvements.
  

  Ensure our customers have excellent support throughout their trip by partnering with DMCs, Pack Leaders and internal teams such as CX and Customer Safety to make sure excellent incident management procedures are followed.

• Collaborating closely with teams such as CX, Innovation, Sales and Marketing providing insights and support to help continuously drive customer satisfaction and trip improvements.
  

We'd love to see from you:

• You’ve got experience working in supply chain management / relationship management / partnerships.

• You’ve got experience working in a start-up or scale-up environment and are comfortable working in a fast paced environment and able to deal with a degree of change and being somewhat reactive at times.

• You’re an advocate for data led decision making and can use insights to drive improvements.

• You’re happy to have a varied role - whilst a lot of this role will be relationship building, fulfilling admin and drawing insights will be equally as important.

• You can be flexible at times with your working hours - whilst we aim to provide a set pattern, we have suppliers all around the world, everywhere from Argentina to New Zealand and therefore a level of flexibility would be beneficial.

• You’re energised by travel and its benefits and believe in our mission!

We’re after the right person. If you don’t quite hit all the criteria, you should still apply based on hitting the majority. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

Sound good? Then join our mission to create one million friendships through group adventure – and a friendly and energetic global team on the cusp of worldwide expansion.

What else?

Hours: This role is Monday to Friday but you will be liaising with our UK and US offices as well as all of our global DMC partners on a daily basis. The Adventure Operations team also play their part in managing our on-tour incidents. You should be happy working some evenings and weekends if required.

Salary: The base salary range for this role is between £34,000 - £37,800 depending on experience. We also offer stock options after your first year with the company.

Location: You will be based in the UK (or +/- 2hrs GMT), but the role can mostly be done remotely.

Our culture: We revolve around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity. We care deeply about surrounding ourselves with ambitious, exceptional but humble people and believe that our culture is our greatest advantage against our competitors as well as thriving as the industry changes.

What’s in it for you?

• You’ll get 25 days Annual Leave plus an additional day off on your birthday

• A remote-first office. We don’t care where you work from as long as you hit your targets

• Opportunity to work from abroad

• The opportunity to travel and experience a Flash Pack trip

• A diverse and inclusive team

• In person socials every 6-8 weeks and Company wide events

• Stock options after your first year of employment

• Unlimited mental health and wellbeing support/therapy

• Generous matched Pension

Interview Process:

• Stage 1 - CV Walkthrough with Zoe (Adventure Operations Manager) and a member of her team

• Stage 2 - Case study and Culture & Values interview with Ollie (Head of Adventure Operations)

• Stage 3 - Meet another senior manager from Flash Pack

Diversity & Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.