Commercial Product Intern

Job Description

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work—we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here.

The Role:

We're looking for a Commercial Product MBA Intern to join our team for a period of 3 months reporting into our Director of Business Operations. You’ll be responsible for achieving trip performance goals through cross-functional collaboration and using your analytical skills, you’ll leverage external market insights and internal insights to identify risks and opportunities, validate hypotheses and execute performance-boosting initiatives across your product portfolio.

• You must be studying as a Masters student currently and looking for a summer internship OR have just graduated from a relevant Masters program.
  

• You must have at least 3 years of prior relevant work experience as an analyst, ideally in strategy/business consulting, or with a strong analytical, product, operational and/or commercial background.

• This is a remote role - you must be based in the UK but can work from anywhere within the country.

• This is a full-time minimum 3 month role and we’re looking for someone to start as soon as possible - ideally July.

• The salary band for this role is £30,000 - £36,000 annually (dependent on experience) and will be pro-rated for the 3 month period.
  
  

Where you will spend your time:

Trip Performance Management and Optimisation:

• Tracking and analysing key trip performance metrics such as bookings, trip-fill, margin, and NPS across your assigned portfolio
  

• Identifying and prioritising optimisation opportunities within your portfolio, seeking input from cross-functional teams including Customer Experience, DMC Account Management and Growth
  

• Conducting root cause analysis to identify underperforming trips using a mix of internal data, marketing insights, and competitor insights
  

• Partnering with cross-functional teams (Pricing, DMC Account Management, Growth/Demand) to validate hypotheses and implement solutions

Quality and Efficiency:

• Developing and rolling out scalable processes and systems to streamline performance management and reduce manual workload
  

• Collaborating with Tech, Pricing, DMC, and Growth/Demand teams to improve cross functional collaboration on product performance

Strategic Alignment & Input:

• Identifying and sharing key trends to inform long-term product strategy and support new product development
  

• Maintaining clear, consistent communication with stakeholders to keep initiatives aligned and outcomes on track

Key Performance Indicators

• Trip Fill Rate (%)

• Departure Cancellation Rate (%)

• Trip Bookings

• Trip Margins

• Trip NPS
  
  

What we’d love to see from you:

• You have experience in Supply or Product Management, with a track record of managing multiple products across key performance metrics
  

• You’ve got the ability to monitor and analyse performance of products, using data to drive improvements and make informed decisions
  

• You’re able to quickly grasp existing process flows and identify inefficiencies
  

• You’re able to execute and embed new processes, drive adoption, troubleshoot issues and ensure seamless integration into existing workflows
  

• You’ve got strong critical thinking skills - you can evaluate different scenarios and their potential impact on performance
  

• You’ve got strong analytical and problem solving skills with strong attention to detail
  

• You’re proficient in data analysis and can use analytical tools to support decision making and performance improvement
  

• You’ve got a willingness to stay updated with the latest market, competitor and customer trends

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Logistics 🛠️

Our interviews take place on Google Meet and usually consist of the following stages:

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)

• A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)

Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case.

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.