SaT Operations Manager- Assistant Director- CBS- Belfast

Job Description

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Assistant Director – Core Business Services – Belfast

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UKI Strategy & Transactions (“SaT”) Service Line Operations Manager – Job Description

Job Purpose

The Service Line Operations Manager plays a pivotal role in supporting the Service Line Operations Director (“SLOD”) and leadership team. This position is responsible for driving business performance, ensuring compliance with internal policies, and delivering on strategic priorities. The role requires close collaboration with service line leadership, operational support teams, and cross-functional stakeholders to achieve financial, operational, and people-related objectives.

Core Responsibilities

This varied role will primarily support the SaT service line, but with additional cross service line responsibility for Expense Approvals and compliance with policy.

Operational Excellence

• Collaborate with operational support teams to deliver required service levels and meet business targets.
• Drive improvements in areas such as working capital, resourcing, recruitment, and talent management.
• Lead or support miscellaneous operational, tactical, and strategic projects as required.

Business Performance & Financial Management

• Evaluate and report on performance against financial targets and key drivers (e.g., pricing, revenue, utilization).
• Project manage business improvement initiatives and annual strategic/financial planning processes.
• Provide insight and analysis using management information (MI) reports to leadership at regular review meetings.

People Management & Talent

• Support the execution of performance development and management processes across UKI SaT.
• Partner with the Talent function on pay review processes and Talent strategy.
• Involvement in recruitment planning, including identifying and approving searches and offers.

ExpenD – Expenses preapproval & Compliance

• Act as a “Level 2” expense approver for ExpenD. This will entail reviewing requests escalated from “Level 1” approvers, which may include:
  • Preapproval requests for out of policy items
  • Preapproval requests for expenses above certain thresholds
  • Checking adherence to the Travel & Expense policy
  • Checking adherence to the Hospitality, Gifts & Favours policy (where relevant)
• Alongside other Level 2 approvers provide support and guidance to Level 1 approvers.
• Work with other expense approvers to ensure a consistent experience is received by client servers on submission of an ExpenD preapproval request.
• Provide insight and analysis to SLOD using ExpenD MI reports.
• Liaise with Risk Management, Talent, and Finance teams to address policy breaches and support investigations.

Skills & Attributes for Success

• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Analytical mindset with the ability to interpret data, identify trends, and drive business decisions.
• Attention to detail and strong policy application skills.
• Proactive, self-starter with business acumen and the ability to work independently.
• Relationship builder, able to work across functional silos and coach others to deliver solutions.
• Experience of managing teams.
• Confident, resilient, and able to bring fresh insight to business challenges.
• Proficient in Excel, Powerpoint and comfortable navigating PowerBI dashboards (creation not required).

Reporting Line

Reports to: Service Line Operations Director
Works closely with: Sub-Service Line Leaders, Senior Operations Managers, Talent, Risk Management, Finance, and other operational support team.

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