Solutions Engineer

Job Description

We're seeking a driven Solutions Engineer with technical expertise and a passion for solution design to join our growing team.

We're evaluagent, a remote, UK-based tech scale-up with a global footprint, serving esteemed brands like Samsung, Ubisoft, First Central, and Vitality Health. Following a recent $20m Series A funding round, we're poised for exponential growth.

Overview:

Salary - In the region of £60,000 per annum, based on your previous experience

Location - Home based in the UK

Type - Full-time, 40 hours, Permanent

Reports to - Director of Professional Services

Key Responsibilities:

As a Solutions Engineer, you'll be the linchpin between our innovative platform and our customers' business challenges. Your mission is to understand their needs, showcase the value of our solutions, and drive technical sales activities.

• Collaborate & Innovate: Work closely with our Sales and Revenue teams to uncover and address customer needs, ensuring our solutions deliver maximum value.
• Custom Demonstrations: Craft and deliver tailored product demos that resonate with prospects' and client's unique challenges and needs.
• Technical Expertise: Lead the technical sales process, including proof of concepts and technical presentations, to win new business.
• Solution Design: Develop and present solutions that align with customers' business requirements, from technical proposals to RFP responses.
• Customer Partnership: Feed customer insights into our product roadmap and communicate updates effectively to both prospects and existing customers.
• Seamless Onboarding: Ensure smooth customer onboarding and ongoing support, driving satisfaction and retention.
• Thought Leadership: Stay ahead of industry trends and emerging technologies to provide expert guidance to our customers and team.

About You:

Technical Skills

• Minimum of 3 years of experience in a sales solution engineering role within a CCaaS / QA / WFM or similar environment.
• Strong technical background, with experience in cloud-based software, APIs, databases, and web development frameworks.
• Proficiency in cloud architecture and services; AWS, Azure, or Google Cloud platforms.
• API Integration: Strong experience with RESTful and SOAP APIs, including integration of disparate systems. Knowledge of webhooks and event-driven architecture.
• Proven ability to work in a fast paced, KPI & Target driven environment with goals directly tied to the sales/CSX team.
• Proven experience in owning commercial relationships with key technical stakeholders within a sales cycle to formulate concise demonstrations, commercial and technical trials and supporting closing new business.
• Experience in solution design and developing proposals for customers.
• The ability to explain complex technical concepts to both technical and non-technical audiences.
• Proficiency in conducting technical product demonstrations and effectively addressing client inquiries.
• Experience working with CRM and other sales tools.
• Experience in cloud computing, APIs, integrations, and related technical concepts.

Personal Skills & Experience

• Excellent presentation, communication, and interpersonal skills.
• Motivation to achieve Technical Sales KPIs and goals, driving success for both customers and the business.
• Collaborative mindset with the ability to work effectively in cross-functional teams.
• Ability to handle multiple tasks, prioritise effectively, and thrive in a fast-paced environment.
• Self-motivated, adaptable, and eager to learn about new technologies and industry trends.
• Proficient in understanding and interpreting complex technical requirements.
• Deep understanding of the sales process and ability to translate technical solutions into business value.
• Customer-focused with strong collaboration skills to achieve shared goals.
• Commitment to continuous learning and staying updated on emerging technologies and industry trends.

Perks of the job:

💰A salary in the region of £60,000 per annum - Based on your previous experience.

🏠Home based, flexible working in the UK - Everyone works from home at evaluagent, and we support flexible working hours to accommodate a healthy work-life balance. If you fancy a change of scenery, use your co-working allowance (£60p/m) to work from a co-working space a couple of days a month.

🩺Private Health Insurance with Vitality - Support for when you need it the most, including mental health support and therapy. Earn rewards towards free Nero coffee, smart watches and reduced gym memberships.

🗓️25 days holiday plus bank holidays - Plus your Birthday off, and the option to buy an 3 extra days.

🏝Working Abroad - Work from anywhere for up to 6 weeks at a time, over 120 days (incl. holiday days).

📚Learning and Development - Supported Personal Development plan with an allocated budget, plus dedicated L&D days.

❤️Volunteer Day - Spend the day making a difference in your community.

👨Enhanced Family Leave - For Maternity, Paternity, and Adoption.

🎉Plus all the rest: Income Protection, Group Life Insurance, a home working allowance towards broadband and electricity (£26), Pensions contribution of 5%, Two company meet-ups per year, and extra team meet-ups in the UK.

About EvaluAgent

We’re on a mission to power a people-first era for contact centres – one where Employee Experience (EX) is prioritized alongside Customer Experience (CX). We plan to take our existing QA and Improvement platform to the next level and become a market-leading Workforce Engagement Platform for fast growth sales and service teams around the globe.

ED&I at EvaluAgent

We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.

If you are ready to make an impact, are passionate about technology and thrive in an innovative and dynamic environment, we want to hear from you! 🚀