ER professional

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About the role

As part of BT’s India Employee Relations team, this role focuses on supporting compliance with applicable Indian labour laws and ensuring smooth handling of employee relations cases whilst driving the ER culture agenda. You will be responsible for assisting in driving culture and ER alignment and work as the custodian of the culture across India, Statutory compliance tracking, audit coordination, and structured case management under guidance from the ER leadership. The role provides exposure across sites and functions and is suited for professionals with foundational knowledge in compliance and ER handling.

What you’ll be doing

Driving ER Projects

• India Culture Alignment projects and delivery
• Labor codes implementation

Compliance Support

• Monitor updates and ensure applicability of key labour laws (PF, ESIC, PT, Gratuity, CLRA, S&E Act, LWF, Maternity, etc.)
• Maintain updated compliance trackers and support documentation of returns, registers, licenses, and inspection records
• Assist in preparing data, documents, and responses for statutory inspections and internal/external audits
• Coordinate with vendors and consultants to ensure ER vendor compliance and timely filings
• Strong understanding of POSH and Support the ICC (Internal Complaints Committee) with records and logistics in line with POSH guidelines
• Partner with ER lead to drive compliance training and awareness initiatives

Case Management Support

• Assist in case logging, document collection, and coordination for grievance, performance, conduct, and harassment investigations – Tier 2 cases
• Work with the ER lead to maintain Service Now-based ER case tracking, action updates, and closure reports
• Present insights and drive stakeholder connects
• Support Line Manager ER capability development workshops and communication campaigns
• Maintain metrics and dashboards related to case volumes, closure rates, and training effectiveness
• Assist in delivery of ER training sessions (performance, policy, ethics) in collaboration with internal stakeholders or external vendors

Essential Skills / Experience

• Case management & investigations
• POSH expertise
• Labour law/statutory compliances
  

  POSH Expectations

  Candidates must have hands-on experience in:

  • Managing end-to-end POSH investigations
  • Forming/coordinating Internal Committees
  • Writing investigation reports
  • Participating in ICC proceedings independently.

POSH Expectations

Candidates must have hands-on experience in:

• Managing end-to-end POSH investigations
• Forming/coordinating Internal Committees
• Writing investigation reports
• Participating in ICC proceedings independently.

Desirable Skills / Experience

• Hands-on experience with ER documentation, case handling procedures, or compliance reporting
• Strong interpersonal skills and ability to handle sensitive conversations discreetly
• Excellent written and verbal communication skills in English
• Familiarity with HR tools (SNOW, SAP, MS Office) and case documentation processes
• A proactive learner with strong follow-through and attention to detail
• Demonstrated ability to work in a fast-paced, multi-site environment
• MBA or Postgraduate in HR / Labour Law
• 8 -10 years of relevant experience in HR Compliance, Employee Relations
• Exposure to managing audits, labour inspections, or internal investigations will be a must

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.