Account Management Lead

Job Description

We’re looking for an Account Management Lead to join our dedicated and flexible team, in order to steer the management of a portfolio of journals, with oversight of the editorial and production workflows.

Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and quarterly for company get togethers in our Leeds office, so we ask that you be within a commutable distance that you are comfortable with in order to attend the office on those occasions.

About our Recruitment Process: We welcome applications from all individuals, irrespective of age, disability, sex, gender identity, sexual orientation, race, nationality, ethnic or national origin, religion, or belief. As we understand the value of the transferability of skills and experiences, we are not looking for the 'perfect candidate', we encourage everyone who is truly excited about our mission to apply.

We receive a high volume of interest in our roles and may close applications early if we reach capacity. We strongly recommend applying as soon as possible to avoid disappointment.
If you require additional time to complete your application due to accessibility needs or other circumstances, please don’t hesitate to contact us, we’re happy to support you.

Day to day we’ll trust you to:   

• Manage a complex portfolio of journals, owning the scheduling, tracking and overall progression from submission through to publication, while maintaining strong commissioning and indexing guidance for Editors.
• Build and sustain effective relationships with stakeholders, including Editors, internal departments, and cross‑functional teams, to ensure smooth portfolio management and collaborative decision‑making.
• Oversee workflows and support team members, balancing the needs of Editors and direct reports while understanding the challenges of journal commissioning and production.
• Provide people leadership as a senior manager, including direct personnel management, mentoring, and supporting the professional growth of team members.
• Use data to inform decisions, including tracking customer invoicing and escalating financial insights to support strategic prioritisation and development.
• Champion customer needs, ensuring seamless collaboration across Emerald’s systems and processes.
• Utilise key platforms, including ScholarOne and Emerald Submit, to manage and optimise operational efficiency.
• Support the onboarding of new business, contributing to the successful integration of new journals and partners.

You’ll need to have:   

Skills

• Experienced in journal portfolio management within academic publishing.
• Understanding of content submission systems and workflows and supporting programmes.
• Strong communication and stakeholder engagement skills.
• A collaborative, inclusive approach to problem-solving.

Knowledge

• Experience of journal project management, in academic publishing.
• Experience of working across multiple, interdependent systems.
• Understanding of the content management and submission systems landscape.
• Experience of working cross-functionally across multiple departments.

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays), remote flexible working, a discretionary performance bonus, 6% pension contribution (raising to 7% if you choose to increase your contribution above 2%) and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.

Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.

Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.