Manager, Commercial Incentives

Job Description

Manager, Commercial Incentives

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Manager, Commercial Incentives to join our team. In this role, you’ll own the design, evolution, and day-to-day operation of Deliveroo’s commercial compensation schemes, ensuring our sales and account management teams are motivated to deliver our global business objectives.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Commercial Operations team. We focus on providing the insight, learning, and infrastructure needed to enable our frontline teams globally. You will lead a Program Manager and Analysts to execute incentive schemes end-to-end.

Here’s what your day-to-day might look like:

• Design & Evolve Frameworks: Lead the creation of commission and KPI-based incentive schemes, defining metrics, thresholds, and accelerators that align with our financial risk appetite.

• Ensure Operational Excellence: Oversee the end-to-end administration of payouts, ensuring monthly and quarterly calculations are accurate, timely, and trusted by local leadership.

• Model Performance Scenarios: Use data to assess cost exposure and behavioural impact, ensuring incentive designs drive the right outcomes across different market conditions.

• Modernise Delivery Tooling: Partner with Product and Tech teams to move away from manual, spreadsheet-driven processes toward scalable, automated incentive systems.

• Govern & Influence: Act as the primary point of accountability for incentive accuracy, building strong relationships with local commercial leaders to ensure schemes are clearly understood and embedded.

What You’ll Need to Thrive

Essential

• Operational Ownership: Proven ability to own complex, large-scale operational processes end-to-end, with a track record of improving workflows and reducing manual effort.

• Analytical Depth: Strong capability in analysing performance data using BI tools (e.g., Looker or Tableau) and Excel to inform strategic incentive design.

• Commercial Judgement: A deep understanding of the financial implications of compensation design and the ability to assess trade-offs in high-growth environments.

• Stakeholder Influence: Excellent communication skills, with the ability to explain complex financial concepts simply and challenge senior leadership constructively when required.

• Meticulous Attention to Detail: A personal commitment to data quality and correctness, ensuring calculations and payout distributions are flawless.

Nice to Have

• Experience in a compensation-specific role within a global marketplace or tech company.

• Previous experience defining functional requirements for internal software or MarTech/FinTech tooling.

Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!