Key Account Management Intern

Job Description

Account Management & Partner Success Intern (Brussels)

Join us in our mission to transform the way the world eats and shops. At Deliveroo, we are at the forefront of a technology-driven industry that is moving faster than ever. We are looking for a dynamic intern to join our team in Brussels to act as the primary link between our platform and our restaurant partners.

As an Account Management Intern, you won't just be managing relationships; you’ll be a consultant, using Food Tech expertise and data-driven insights to help local businesses thrive and ensure an exceptional experience for our users.

Your Tasks: At the Heart of Partner Success

This 3 to 6-month internship offers a deep dive into the commercial and operational world of a global tech leader, working in a hybrid mode between our Brussels office and the field.

• Portfolio Management: Oversee a portfolio of Key Partners, building long-lasting and privileged relationships to ensure sustainable growth on the platform.

• Strategic Growth: Manage the deployment and expansion of your partner stores, ensuring they meet both operational and commercial targets.

• Data-Driven Analysis: Conduct daily deep dives into brand performance and operational data to identify root causes of issues and propose proactive solutions.

• Marketing Collaboration: Work closely with partners to design and execute marketing campaigns that drive visibility and order volume.

• Operational Excellence: Spend time in the field to monitor compliance with contractual commitments and ensure the delivery process is seamless for every customer.

What You’ll Need to Thrive

We are looking for a proactive student who balances a "hunter" mindset with sharp analytical skills.

• Education: Currently studying for a Bachelor’s or Master’s degree in Business Management, Economics, or a related field.

• Analytical Skills: You have a knack for numbers and can translate data into actionable improvements for your partners.

• Commercial Savvy: You aren't afraid of negotiations or sales discussions. You know how to anticipate partner needs and provide value-driven solutions.

• Linguistic Mastery: Native or fluent in Dutch or French, with a good operational understanding of the second language.

• Customer Obsession: You use both quantitative and qualitative insights to build a service that is operationally excellent.

• Field Spirit: You love being out on the road and getting involved in the day-to-day operations of the restaurant industry.

Why Deliveroo?

At Deliveroo, you’ll solve complex real-time challenges in an industry that is redefining convenience. Working here you can expect to:

• 🚀 Make a Real Impact: Even as an intern, you are part of a team making a massive impact on how your neighbourhood eats.

• 🌱 Learn from the Best: Gain hands-on experience in a fast-paced environment that values autonomy and ownership.

• 🧠 Innovate Constantly: We move fast and are always looking for new ideas—your perspective matters here.

Diversity, Equity and Inclusion

At Deliveroo, we believe a great workplace reflects the world around us. We are committed to fostering an inclusive environment where every perspective is valued.

According to our latest 2024-2025 global workforce demographics:

• Gender Representation: 44.1% of our corporate workforce identifies as women. We have an active goal to reach 40% women in senior leadership roles.

• Ethnic Diversity: In our corporate hubs, 38.2% of employees identify as being from ethnic minority backgrounds.

• Inclusion: We value what makes you unique—whether it’s your background, your identity, or even a secret aversion to coriander!