Account Operation Associate

Job Description

Retail Operations Intern

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Retail Operations Intern to join our Brussels team for a 6-month internship. In this role, you’ll help us manage the success of our On-Demand Grocery (ODG) partners, ensuring a magical experience for our users while building a sustainable foundation for our platform.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the New Verticals team. This team is at the forefront of Deliveroo's expansion beyond traditional restaurants, focusing on the rapid growth of On-Demand Grocery and Convenience (ODG). You will work in a hybrid mode, balancing strategic office work in Brussels with active time on the road visiting our retail partners.

Here’s what your day-to-day might look like:

• Portfolio Management: Oversee the commercial and operational success of a portfolio of partner stores, ensuring they hit performance targets and deliver an excellent user experience.

• Operational Excellence: Monitor daily data to analyse brand performance and identify the root causes of operational issues, implementing solutions to improve the service.

• Growth & Deployment: Drive the expansion of your portfolio by managing new store deployments and crafting effective marketing campaigns to boost visibility.

• Strategic Partnerships: Act as a Food Tech expert for your partners, building long-term relationships and ensuring compliance with all contractual commitments.

• Field Engagement: Spend time on the road to maintain a strong presence in your area, ensuring our operational standards are met on the ground.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Current Student Status: You must be currently enrolled in a University program in Belgium (this is a mandatory requirement for the internship).

• Commercial Mindset: Proven ability to handle sales discussions and negotiations, with a previous internship in account management or sales being a distinct advantage.

• Analytical Skills: A strong ability to dive into data to identify performance trends and create actionable improvements for our store partners.

• Customer-Centric Focus: A passion for using both quantitative and qualitative data to build a service that is operationally excellent for our users.

• Linguistic Proficiency: Fluency in French and English is required; knowledge of Dutch is a significant plus.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!