Account Operation Associate

Job Description

The role

This is an Internship, lasting around 6 months.

You will work in a hybrid mode between our offices in Brussels and being on the road visiting our clients.

As a Retail Operations Intern, you will report to the Head of New Verticals

Your main tasks:

• You will manage the success of ODG (On Demand Groceries), to ensure a magical experience for our users, while building a solid and sustainable foundation for our application.

• You will oversee the commercial success of your portfolio of ODG (On Demand Convenience) partners, to ensure the best experience for our Deliveroo users. Your objective will be to create a privileged, long-lasting partnership by bringing your Food Tech expertise to bear.

• Your main tasks will be to manage the operations of a portfolio of partner stores, and to ensure that targets are met. ( Operational and commercial )

• You will be in charge of the deployment and expansion of your portfolio, and work on their marketing campaigns.

• You will work on daily data analysis of brand performance and our Deliveroo operations to identify the causes of problems

• You will monitor compliance with contractual commitments made with ODG partners.

Your experience and qualities:

• Must be studying at a University in Belgium

• Experience - Internship - ideally we are looking for someone with experience in account management or sales. Field experience would be a plus.

• Commercial: You know how to negotiate, anticipate sales discussions, and maintain a quality portfolio (contractual discussions, negotiations to set up sales tools, etc.).

• Analytical - able to analyse data to improve performance for our store partners

• You love being out in the field, and you're involved in everything that's operational in your area.

• Customer-centric - focused on our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

• French and English language fluency, Dutch is a plus!

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.