Head of Commercial Enablement & GTM, New Verticals

Job Description

The Team

Commercial Enablement and GTM is part of the New Verticals’ Strategy & Operations team (Grocery, Retail & HOP) that reports into the VP of New Verticals & Consumer. The culture within the New Verticals team is informal, fast-paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast.

The Role

This is a high-impact role at the heart of the New Verticals business. You’ll own a broad remit spanning commercial enablement, go-to-market execution, and third-party tech partnerships strategy - balancing day-to-day delivery with longer-term strategic shaping.

You’ll lead a high-performing team of specialists within each area, while operating in a fast-paced, evolving environment, working across functions to turn strategy into action and ensure the business is set up to scale successfully.

Key responsibilities include:

• Commercial Enablement: Enable our local New Verticals commercial teams to perform at their very best. You’ll design and deliver high-impact enablement initiatives - from Joint Business Plans with our most strategic partners to a best-in-class learning and development agenda that unlocks individual and team performance.

• Go-To-Market for New Launches: Lead the end-to-end programme delivery of our most exciting and high-profile launches across New Verticals. You’ll own the planning, governance and execution of the programmes across new product features, strategic initiatives, and major partner integrations (e.g. Partner Loyalty Integrations, Dark Store Site Launches, new feature allowing customers to combine Grocery and Restaurant orders) - working cross-functionally to define scope, manage dependencies and risks, and ensure high-quality delivery at scale. You’ll provide clear visibility to senior stakeholders and proactively unblock teams to bring innovation to market seamlessly.

• Policy & Process Excellence: Set the strategic direction for how New Verticals operates. You’ll design, evolve, and embed world-class policies and processes that enable scalable, efficient, and high-quality operations as the business grows (e.g. Partner Onboarding Playbooks, Partner Segmentation Framework, Restricted Items Policy).

• Third-Party Tech Strategic Partnerships: Own the strategy and execution of our third-party tech partnerships across New Verticals. You’ll define the long-term vision, operating model, and strategic roadmap for how we work with third-party technology partners - including middleware, data integrations, catalogue tools, and picking software/hardware. You’ll lead key commercial relationships, negotiate and manage contracts, and work cross-functionally to ensure partners are seamlessly integrated into our product and operational stack.

Qualities We're Looking For

• DECISIVE AND INFLUENTIAL: You’re comfortable operating at pace and with ambiguity. You make clear decisions, communicate with confidence, and can mobilise teams and senior stakeholders to move from strategy to action.

• COMMERCIAL AND COLLABORATIVE: You bring a strong commercial lens and enjoy working cross-functionally. You build trusted relationships across Commercial, Product, Strategy, and Operations, connecting priorities and ensuring initiatives deliver real business impact.

• STRUCTURED: You bring structure to complex initiatives and programmes. You can run multiple work streams in parallel, set clear direction, and execute with rigour - without losing sight of outcomes.

Profile

We are looking for someone who:

• Has 6-10 years of experience in a commercially and/or operationally focused role, ideally within a fast-paced, consumer-led environment. Experience in logistics, e-commerce, marketplaces, or other customer-obsessed businesses is a strong advantage.

• Has a proven track record of owning and delivering complex initiatives end-to-end, from shaping strategy through to operational execution.

• Has experience working in high-growth or changing environments, where priorities evolve and speed matters.

• Brings a hands-on, ownership-driven mindset, and is excited to build, scale, and continuously improve how things work.

• Is comfortable working independently and with senior stakeholders, managing multiple priorities while maintaining high standards of quality and pace.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.