Account Manager - Napoli

Job Description

Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Naples team. In this role, you’ll act as a strategic consultant to our restaurant partners, using data-driven insights to unlock growth and strengthen our marketplace.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Account Management team. We oversee our restaurant brand relationships, acting as the primary link between Deliveroo and our partners in the Italian market to ensure mutual success and long-term loyalty.

Here’s what your day-to-day might look like:

• Strategic Relationship Management: Manage a portfolio of restaurant brands, building lasting partnerships and acting as a trusted consultant for their digital growth.

• Performance Analysis: Monitor and analyse portfolio performance, sharing data-led insights with partners to improve operational metrics and consumer satisfaction.

• Commercial Negotiation: Negotiate contract terms and conditions to improve financial performance and enhance the Consumer Value Proposition (CVP).

• Portfolio Growth Strategy: Design and execute strategies to increase market share, financial health, and brand loyalty across your designated perimeter.

• P&L Oversight: Take ownership of your portfolio’s P&L, identifying commercial risks and proactively capturing new revenue opportunities.

What You’ll Need to Thrive

Essential

• Proven Relationship Management: Significant experience in account management or sales, with a proven ability to build and maintain long-term professional partnerships.

• Commercial & Financial Acumen: Strong understanding of P&L management and experience with complex negotiation techniques.

• Data-Led Decision Making: A data-driven mindset, with experience using analytical tools to guide best practices and project management.

• Strategic Thinking: Proven ability to identify growth opportunities and translate them into actionable, high-impact plans.

Nice to Have

• Industry Expertise: Experience within the Horeca, restaurant, or food market sectors.

• Global Collaboration: Fluency in English to enable effective collaboration with our global teams.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!