Military & Athlete 2026 Talent Placement - Business & Process Architecture Analyst

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Military & Athlete 2026 Talent Placement - Business & Process Architecture Analyst (June 2026 Intake).

Location: Hybrid with occasional office travel for collaboration and team meetings. For example: Windsor, London, Leicester, Stockport

12-month Fixed term contract

A programme designed to help you thrive during career transition.

We’re delighted to open applications for our 2026–2027 Talent Placement Programme.

This programme is designed to support you as you transition into a new career. Whether you are leaving the Armed Forces or finishing an elite sporting career, we welcome the experience, discipline and resilience you bring.

You’ll gain hands on experience in a FTSE100 organisation, receive tailored support, and join a community that values who you are and what you can offer.

What you’ll do:

We have an exciting placement opportunity for a Business & Process Architecture Analyst within our Retail team.

In this role, you’ll be part of our Business Architecture Practice in the Transformation Management Office (TMO). You’ll help analyse, design and document the processes and requirements that enable efficient, compliant and customer focused operations. Working with colleagues across multidisciplinary teams, you’ll shape initiatives, define business and process needs, and ensure our Customer Operations processes are clearly documented and well controlled.

Your work will directly contribute to improving business outcomes, customer experiences and operational efficiency across British Gas.

During your placement you will:

• Shape analysis activities in line with business priorities

• Carry out root cause, data and impact analysis to support decision-making

• Define current and future state processes and identify improvements

• Collaborate with Product Owners, Architects, Service Designers and other partners to deliver end-to-end solutions

• Ensure Customer Operations processes are accurately documented within the agreed framework

• Support process owners in maintaining models, controls and documentation aligned to customer journeys

• Work closely with teams across Customer Operations, Field Delivery, Customer Contact, Technology and external partners

What we’re looking for: we’re looking for potential, not perfection. You don’t need to meet every requirement to apply:

Key Skills & Experience:

• Experience in transformation, change, continuous improvement or regulated/complex operational environments

• Strong process skills, including process design, mapping, governance and improvement (Lean or similar is desirable)

• Proven ability to deliver better outcomes through analysis, problem-solving and process optimisation

• Business analysis experience, including requirements gathering and translating needs into practical solutions

• Understanding of compliance, controls, audit and risk management in process environments

• Ability to interpret customer data and insights to inform design decisions

• Strong leadership, analytical skills and evidence-based decision making

• Professional certifications (e.g. Business Analysis, Lean Six Sigma, Process Design) are desirable

You’ll also have a dedicated business mentor, opportunities to meet senior leaders, and plenty of support to settle into your role.

Who the programme is for:

This placement is open to:

• Military Service Leavers (leaving the Forces or within the 2year CTP window at application)

• Elite Athletes (international competition experience and/or professional UK sports experience within the last two years)

We recognise excellence:

We want you to feel included, supported and able to succeed. You’ll receive:

• £50,000 salary for the 12month placement

• Real project experience in a FTSE100 organisation

• A dedicated mentor to help you build commercial skills

• Flexible working and travel to office locations only when collaboration is needed

• Access to our Employee Networks

• A Buddy from our ExForces or Athlete communities

• For Service Leavers: the chance to begin the placement during your final four weeks of resettlement

How to apply for your preferred role:

Please upload one document (Word or PDF) that includes:

1. Personal Statement (max 750 words)

Tell us:

• Which placement role you’re applying for

• How your skills, experience and personal qualities align to the role

2. CV (max 2 pages)

Highlight your:

• Transferable skills & key achievements

• Qualifications

• Military or athletic experience

Key dates:

• Application deadline: Midnight, Monday 6 April

• Assessment Centre: 30th April, Centrica HQ (Windsor)

• Start date: Tuesday 30th June 2026

If you need any reasonable adjustments during the process, please let us know — we’re happy to support you.

Not available in June?

We also offer placements in September 2026 and March 2027, the application process for September will open soon.

If this placement isn’t the right fit, you can explore more opportunities at www.lifeatcentrica.com #LI-DNI

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.