GDPR Policy Analyst

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

GDPR Policy Analyst

We’re looking for a brilliant GDPR Policy Analyst to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

Working as part of the BGB Customer Response Team, The GDPR Policy Analyst will support the GDPR Policy Lead to deliver against customer data privacy needs. This will include DSARs (Data Subject access requests), data breaches, disclosures, phishing, right to erasure, rectification and to be forgotten. You will ensure we deliver in line with the compliance requirements outlined by regulators.

Accountabilities

• Manage data subject rights requests, promptly and within statutory time frames.
• Manage legal data disclosure requests in line with legal requirements and Centrica policy.
• Support the business in dealing with customer and employee complaints relating to data privacy.
• Support the business and the Data Privacy Officer in managing data privacy breaches and complaints from the Information Commissioner’s Office.
• Provide good quality and timely advice to the business on data privacy matters.
• Support delivery of reports on DSARs and data breaches.
• Ensure we are on track against and can report against key performance indicators for the team. Responsible for updating the logs on an ongoing basis and tracking and delivering the KPIs monthly.

Knowledge, Skills & Experience

• A Good understanding of GDPR, Data Privacy and Data Protection regulations and customer privacy rights, support and further guidance will be provided in role.
• Good understanding of MS Excel, Outlook.
• Detail orientated individual to ensure thorough and compliant deliveries on customer requirements.
• Good attention to detail and quality focus.
• Good communication skills both written and verbally.
• Excellent knowledge of internal systems and processes including experience with SAP CRM, SAP ISU, Verint (call recordings), AWS Connect and Ensek.
• Self-starting, ability to work on individual projects as well as part of a team.
• Proactive thinker, solution orientated.
• Understanding of the concepts of DPA, PECR and GDPR and how this relates to day-to-day operations.

Competencies

• Connective mind set, evident through collaboration with internal and external stakeholders.
• Ability to effectively communicate information and knowledge throughout all areas of the organisation.
• Strong attention to detail.
• Desire to continually improve processes.
• Ability to prioritise deliverables and plan accordingly.
• Ability to respond to sudden business change.
• Makes informed decisions utilising available insight and data.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.