Digital Experience Manager

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

🚀 Job Title: Digital Experience Manager

📍 Location: Dublin | Hybrid working

🕒 Full-Time – Permanent

.

🔍 The Job (role introduction)

The Digital Experience Manager – is responsible for identifying, shaping, and delivering new digital journeys and features that align with strategic business goals and customer needs. Working with stakeholders in the digital team and all across the business, the role champions evidence-based design, regulatory alignment, and cross-functional collaboration to ensure that new digital experiences are intuitive, inclusive, and commercially effective.

💼Key Responsibilities/What you’ll be doing:

• Lead the end-to-end design and delivery of strategic initiatives across digital touch points, ensuring key journeys in both acquisition and retention continuously evolve to meet customer and business needs.
• Build robust business cases for new journey or feature development, define project scope and KPIs, and oversee end-to-end delivery with relevant stakeholders. Informing the structure, implementation, and content of new digital projects, collaborating with UX, marketing, and content teams to deliver seamless, user-friendly solutions.
• Act as subject matter expert and advocate for strategic digital experience creation in cross-functional projects, influencing design and delivery to support long-term growth.
• Report on digital experience benchmarking research across the Irish energy market, identifying areas of opportunity or concern.

Skills & Experience:

• Bachelor’s degree in Business, Digital Marketing, CX, UX, or a related field.
• Minimum of 5 years’ experience in digital customer experience, web optimisation, or digital product/project management.
• Proven track record of delivering measurable improvements in digital journeys, sales funnel performance, or online conversion.
• Deep understanding of digital experience strategy, preferably within utilities, telecoms, banking, or other regulated industries.

Nice to have:

• Familiarity with digital research tools, A/B testing platforms (e.g. Google Optimize, Optimizely), and content management systems (e.g. AEM, Sitecore).
• Familiarity with tools Microsoft functions, ContentSquare, Datadog, Google Analytics, Jira, Miro, Salesforce.
• Strong working knowledge of compliance, accessibility (WCAG), and digital best practices.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.