Centrica • United Kingdom

Continuous Improvement & Automation Coach x 2

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Continuous Improvement & Automation Coach x 2

Leicester / Flexible UK Locations with FlexFirst hybrid working

We’re looking for a brilliant Continuous Improvement & Automation Coach to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

This role is a key position within the Continuous Improvement team responsible for the delivery of change across multiple disciplines and initiatives across British Gas Business – Energy Supply. You will be part of the BGB Change & Delivery team. You will play an important role in supporting the development of a sustainable change culture through the embedding of Continuous Improvement methodology and Distributed Capability Model, to deliver ongoing business-led process and system transformation. You will be a key enabler to all levels to upskill, coach and empower the BGB team to continuously improve their processes for our people and our customers.

You will be expected to work in the office at least once a month along with attending workshops at UK locations as required. We are open to compressed weekly hours for this position i.e. 4 day week.

What you’ll be doing:

  • Engaging with key business stakeholders to build a continuous improvement environment that supports an ongoing programme of change

  • Driving better value and greater efficiency through the identification and elimination of unnecessary complexity in business processes and ways of working

  • Delivering coaching on continuous improvement tools and methodologies in line with agreed frameworks for managers and leaders as well as supporting the upskill within the Continuous Improvement team

  • Leading and facilitating Service/Process improvement-based workshops to drive ideas and solutions, utilising support from across the BGB teams

  • Elicit requirements and drive process change using a variety of methods such as colleague interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis

  • Collaborate across Change and Delivery, the wider BGB ES team to create new support material based on the revised processes, to include training, reporting, benefits tracking and systems enhancements.

  • Working collaboratively on end to end process and journey analysis across operational areas as necessary

  • Building Power Platform Automation capability within Continuous Improvement team to drive process automation across BGB

You’ll have a track record of:

  • Ability to set-up, facilitate and lead service/process improvement sessions with a range of business stakeholders (incl. Experience of process/value stream mapping, KAIZEN facilitation)

  • Experience of designing and/or operating within a framework of continuous improvement in a multi-pillar organisation

  • Experience of hands-on implementation of continuous improvement initiatives and Lean solutions

  • Experience of designing and implementing automated solutions leveraging Power Platform Applications (Power Apps, Power Automate and Power BI)

  • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

  • Experience of working in service organisations with ‘direct to consumer’ / B2B products/services

  • Ability to work unsupervised and manage own agenda; self-starter and respected professional

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of change professionals, leaders, and subject matter experts

  • Six Sigma qualification and APM advantageous

  • Energy supplier experience advantageous but we really are open to other industry backgrounds if you have continuous improvement experience


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries




United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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