Contact Sales Agent

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base.

This is a fast‑paced, target‑driven role where you’ll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You’ll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products — all while delivering an excellent customer experience.

If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.

Salary: £28,393 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid / work‑from‑home options available post‑training
Hours: Monday–Friday, 9am–5pm

What you’ll be doing

• Proactively engaging customers through outbound sales and retention activity, with some inbound contact

• Winning new customers and maximising upsell and cross‑sell opportunities

• Retaining customers who are considering leaving or moving home through tailored, value‑led solutions

• Running targeted outbound retention and win‑back campaigns

• Confidently switching between offers based on customer needs and market conditions

• Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions

• Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty

• Resolving customer queries first time wherever possible

• Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning

What we’re looking for

• Proven experience in sales, retention or customer contact roles (inbound and/or outbound)

• A confident communicator who can adapt conversations to different customer needs

• Strong commercial focus and comfort working towards targets and incentives

• Experience using multiple systems and digital tools in a contact centre environment

• Skilled in objection handling, negotiation, and closing

• A customer‑first mindset, with empathy and professionalism in every interaction

• Resilience and motivation to succeed in a fast‑moving, performance‑led environment

• Experience in the energy sector is advantageous, but not essential — strong sales experience is what matters most

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.