Collections Relationship Manager

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

About your role:

That’s why we need a great Collections Relationship Manager to join our busy Customer Operations team! You’ll bring lots of energy, passion, and a customer centric mindset. Your main responsibility will be engaging and managing our collections vendors, ensuring they give fantastic service to our customers, while also effectively driving down our bad debt figure.

You’ll enjoy using your skills to drive continuous improvement internally and with our vendors, and will support the Head of Billing, Credit, & Collections with improving efficiency, effectiveness, and ensuring we have the right processes in place to protect us from bad debt. You’ll also make sure our vendors are representing Bord Gáis Energy positively to our customers and are held accountable for performance.

Here's what we’re looking for:

• You’ll have lots of experience with collections and credit management in your previous roles
• You’ll have proven experience of making processes more efficient and effective
• You’ve got great communication and stakeholder management skills, and are comfortable leading meetings attended by colleagues from a variety of different areas
• You’re detail-oriented with excellent analytical and problem solving skills
• You have the ability to clearly and simply communicate complex concepts
• You’ve got excellent skills in time management, organising, and planning, and are able to manage multiple tasks simultaneously
• You’re comfortable making decisions that’ll have wide-ranging impacts
• You care about providing an excellent and seamless customer experience

The closing date for applications is 22 November 2024.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.