Job Description
Responsibilities
- Manage and lead on our collections efforts.
- Develop and implement strategies to optimize the collections process and improve cash flow.
- Monitor outstanding payments and proactively contact customers to resolve any issues or disputes.
- Negotiate payment plans with delinquent customers and maintain accurate collection records.
- Collaborate with internal teams to identify and address root causes of payment delays or disputes.
- Prepare and present collection reports to management, highlighting trends and recommendations.
Requirements
- Proven experience in collections or a similar role, preferably in the financial services industry.
- Customer-focused mindset with excellent communication and negotiation skills.
- Strong leadership abilities and the ability to build our collection process.
- Ability to analyze data and identify trends to drive improvements in the collections process.
- Knowledge of relevant laws and regulations related to collections.
- Excellent problem-solving and decision-making skills.
- Proficient in using collection management systems and software.
- Bachelor's degree or equivalent experience
Benefits
- Fully flexible working hours (our core hours are 11 am to 4 pm, but outside of these you decide if you thrive AM or PM)
- Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
- Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
- 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work
Company benefits
We need to ask employees of SAPI what it's like to work there before we verify the company FlexScore® and compile employee satisfaction ratings.
The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility
First we assess the flexibility options SAPI provides and then we anonymously survey a statistically significant proportion of their employees to make sure SAPI is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.
We ask the hard questions so you don’t have to.
Working at SAPI
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United Kingdom
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