Collections Lead

Job Description

Responsibilities

• Manage and lead on our collections efforts.
• Develop and implement strategies to optimize the collections process and improve cash flow.
• Monitor outstanding payments and proactively contact customers to resolve any issues or disputes.
• Negotiate payment plans with delinquent customers and maintain accurate collection records.
• Collaborate with internal teams to identify and address root causes of payment delays or disputes.
• Prepare and present collection reports to management, highlighting trends and recommendations.

Requirements

• Proven experience in collections or a similar role, preferably in the financial services industry.
• Customer-focused mindset with excellent communication and negotiation skills.
• Strong leadership abilities and the ability to build our collection process.
• Ability to analyze data and identify trends to drive improvements in the collections process.
• Knowledge of relevant laws and regulations related to collections.
• Excellent problem-solving and decision-making skills.
• Proficient in using collection management systems and software.
• Bachelor's degree or equivalent experience

Benefits

• Fully flexible working hours (our core hours are 11 am to 4 pm, but outside of these you decide if you thrive AM or PM)
• Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
• Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
• 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work