IT Office Helpdesk Technician

Job Description

About carwow

We’re on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million active users and an ‘excellent’ Trustpilot rating of 4.7.

carwow is backed by some of Europe’s most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021. Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

About the role

The IT team at carwow is key to ensuring our people have access to the best hardware, software, and support in order to perform well in their roles. As we continue to scale and onboard more talented folk, it is essential we're able to continue offering a speedy and high quality level of service to our users - keeping issues and downtime to a minimum.

We're looking for an IT Office Helpdesk person with a proactive, can-do attitude, to help assist the existing in IT team in shaping and defining how we provide support in a blended Windows and macOS environment.

Reporting to our Head of IT, you’ll be responsible for:

• Laptop fixes (Mac and Windows)
• Supporting users both office and remote
• Help to on-board and off-board users - creating a great experience for both.
• Maintaining office IT equipment, printers, audiovisual, cabling etc
• Purchasing of new equipment - ensuring adequate stock to match new joiner requirements
• Access control , setting up new accounts and granting required level of access i.e. single sign on with OKTA
• 1st line support, first point of contact for new tickets

Requirements

Whilst experience in a similar IT support role is a nice to have, we're ideally looking for someone with a positive attitude and passion for providing the best user support experience.

This includes;

• Curious mindset towards IT and how to make things better
• A customer service approach and clear communications
• Good level of understanding of Windows and Mac OS
• A passion for bringing new ideas into a team and improving existing processes
• Strong attention to detail, you don't like it when even the little things are left unfinished

Bonus points for;

• previous helpdesk experience
• basic knowledge of networking
• IT / computing related academics/qualifications

Benefits

🗺️ 🕔 Remote and hybrid working options: (2 days in the office)

💶 Competitive salary

🏢 Equity in the company (share options)

🏥 Vitality Private Healthcare

🏖️ 25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

💻 Tech: The latest core technology (Macbook or Surface)

🪑 Remote working: You'll receive a ‘home office allowance’ of up to £500/€550 to help get set up with everything you need to succeed at home

🌍 Remote working: New: ‘work from anywhere for a month each year' policy in place should you wish to use it

👶 Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

📚 Learning and development budget

💬 Social: Company wide collaboration such as bi-weekly product demos, tech lunch’s, coffee with the exec sessions, book clubs, social events

🧑‍🤝‍🧑 Refer a friend and get paid!

🥪 Lunch & learns with internal and external speakers

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

CSR

We are leading the change to Electric vehicles and are conscious of the impact our industry can have on the environment. We’ve already planted over 45,000 trees to date as a thank you to those who leave us a review and are extremely excited about our new partnership with ‘One Tree Planted’, which we hope will increase the number to around 60,000 trees a year.