Senior GTM Strategy & Operations Manager

Job Description

About the role:

The Camunda GTM Strategy & Operations team directly supports our Go To Market (GTM) organization, which includes account development, sales, partners, customer success and consulting. In this remote position, as a Senior GTM Strategy & Operations Lead, supporting our Customer Success function, you will play a pivotal role supporting pipeline qualification and generation. In this remote position, you will be functionally aligned to the Customer Success Organisation to act as business partner and thought partner to individual CSMs and to leadership- ensure holistic collaboration to driving end-to-end business process optimization with the customer in mind. The ideal candidate will have a strong background in Revenue and/or Post-sales Operations, a proven track record of successfully improving field productivity and customer retention, and a strategic mindset to enhance our Go To Market strategy and execution.

All Camundi take pride in our culture, the impact we are creating, our mission and values, and help ensure Camunda remains - and is seen as - a great place to work. The Revenue Operations Manager will be passionate about building a progressive and engaging global remote organization.

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here.

What you'll be doing:

• Coordinate and own key programs related to our customer experience evolution
• Support the optimisation of key workflows in post-sales tools (SFDC, Gainsight, Jira) for efficiency and effectiveness
• Be proactive and review common data issues that impact our ability to manage the business
• Assist in measuring and investigating the processes being used by the CSM teams to inform best practices and drive continuous improvement- advising on and helping to monitor methods to improve team productivity
• Implement and refine programs to enhance communication, collaboration and alignment within the CSM team and with other functions.
• Create and maintain effective reporting and dashboards

What you bring:

• Ability and/or willingness to use our product.
• 5+ years of experience in Revenue, Sales, or Customer Success Operations, with a proven track record of success.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Project Management experience
• Excellent communication and interpersonal skills, with the ability to collaborate across functions and levels.
• Experience managing relationships and working cross-functionally within global organizations.
• Hands-on, organized and solution oriented working style.

Nice to have:

• Experience in a customer-facing role
• Experience with Salesforce and Sales productivity solutions
• Experience with digital CS/ solutions

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

#LI-JS1 #LI-remote #LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $121,000.00 to $181,500.00
  
• Germany: €80,500.00 to €120,700.00
• United Kingdom: £78,400.00 to £117,600.00
• Singapore: S$150,300.00 to S$225,400.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
• Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
• Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
• To promote movement we also pay towards your fitness activities.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.