Senior Technical Account Manager

Job Description

Please Note: We are away at a company retreat in the Dominican Republic with our amazing colleagues from 8th July until 14th July!
There may be a slight delay as our TA partners enjoy some well deserved downtime. We will be back from the week of 15th July. Thank you for your patience!

☀️ Got a minute? Learn more about this year’s Camunda retreat in the Dominican Republic HERE. ☀️

What You’ll Be Doing:

Camunda’s consulting team supports prospects and customers along their entire journey with Camunda BPM. As a Senior Technical Account Manager this includes providing ongoing technical guidance in workflow automation projects, including building and maintaining trusting relationships with key stakeholders within multiple accounts to help them achieve technical goals and overcome technical challenges. You will serve as a liaison between the customer and the Camunda organization assisting in collaboration with the product, engineering, customer success, support, consulting, and other teams.

1. Develop and drive the creation and execution of Technical Roadmaps that ensure that Camunda is utilized most effectively in achieving strategic long-term goals and in realizing business values fast and efficiently
2. Drive consistency, alignment and harmonization of technical aspects across multiple Camunda projects in a customer organizations
3. Create technical success plans for each customer project by understanding business objectives and technical needs of customers and positioning business value leading to higher retention and growth, increased adoption, and exceptional customer satisfaction
4. Apply Camunda’s adoption framework to increase our customers’ process orchestration maturity, for example by proactively providing guidance in setting up Centers of Excellences (CoEs) tailored to their organizational needs.
5. Drive adoption of Camunda within customers by collaborating with the account team to identify additional use cases, projects, and lines of business actively leading to additional vertical and horizontal expansion potential
6. Establish trusting relationships with technical stakeholders of key accounts helping them to not only see the value Camunda is providing but also communicate that value to all stakeholders within the organization leading to increased customer loyalty and high customer satisfaction rates
7. Work as an active part of the account team assisting in the execution of a Go-To-Market strategy leading to a tailored customer success approach for strategic accounts

What You Bring:

1. 5+ years of experience in Enterprise Software Development for example
1. Hands on experience with at least one high-level programming language (Java, JavaScript, C#, Python, ..) and its enterprise software frameworks
2. Excellent understanding of state-of the art IT and Solution Architectures as well as their associated paradigms.
3. Experience with DevOps, especially with Kubernetes
2. A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
3. Hands-on attitude and a high level of self-motivation to deep-dive into scenarios you may not be super familiar with
4. Fluency in English. Hands-on experience in providing consulting services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences.
5. Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels
6. Ability to provide strong leadership and direction to a multidisciplinary team, such as a a Center of Excellence, including inspiring and motivating team members, setting clear objectives, and fostering a collaborative and innovative work environment
7. Ability and/or willingness to use our product.

Nice-to-haves:

• 2+ years of experience in a Technical Account Manager role
• Experience in developing strategic roadmaps and collaborating with cross functional teams
• Experience in establishing and managing Centers of Excellence
• Experience in enterprise automation, business process management, process orchestration, robotic process automation, or related fields
• Relevant industry certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) are an asset

#LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $155,600.00 to $233,300.00
  
• Germany: €103,500.00 to €155,200.00
• United Kingdom: £100,800.00 to £151,200.00
• Singapore: S$193,200.00 to S$289,800.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
• Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
• Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
• To promote movement we also pay towards your fitness activities.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.