Camunda • Remote

Senior Customer Success Manager - MEA

Fully-remote

Fully flexible hours

Apply now

Job Description

What You’ll Be Doing:

Your responsibilities will include:

  • Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the Middle East and Africa region by aligning Camunda technology to their business strategy and goals. Managing post sales relationships with all the accounts in the region
  • Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
  • Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment
  • Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
  • Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor
  • Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues
  • Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here. Please note that the customers that you’ll be working with are based in the Middle East and Africa and an overlap in time zones is required.

What You’ll Bring:

  • Willingness to share experiences and ask questions freely; fits well into our existing collaborative team dynamic (no egos)
  • Customer-centric mindset (external and internal) and an ability to hold value-based conversations with customers on how technology helps them succeed
  • Comfortable holding conversations with IT colleagues/customers (understand technical jargon)
  • Ability to be self-sufficient and adaptable to change while working on some of our largest customers
  • Ability to lead external and internal meetings; know how to handle off-script topics brought up by customers
  • Strong understanding of high-level software development, open source, cloud computing, DevOps concepts, and trends in the process automation space
  • Motivation to lead customer and project onboarding including capturing of data such as project use case, milestones, known risks and customer KPIs to allow proactive engagement with customers
  • Ability to develop customer success plans outlining customers’ KPIs, customer stakeholders, critical success factors, and product adoption plan working closely with customers and colleagues in other roles
  • Salesforce, Gainsight and/or customer portal experience
  • Fluency in Arabic and English

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

#LI-DNI #Li-Remote #MEA

What We Have to Offer:

Compensation

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

  • United States: $133,000.00 to $199,500.00
  • Germany: €88,500.00 to €132,700.00
  • United Kingdom: £86,200.00 to £129,300.00
  • Singapore: S$165,200.00 to S$247,800.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

  • A remote by design culture, we believe talent is global!
  • We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
  • A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
  • Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.
  • We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
    • Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
    • To promote movement we also pay towards your fitness activities.
  • Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
  • We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.

Company benefits

Work from anywhere scheme
Co-working space allowance – Camunda will cover ad-hoc or month-to-month memberships for co-working spaces up to EUR/GBP/USD 500/month
Enhanced WFH tools
Health insurance
Flexible working week
Unlimited annual leave
Enhanced maternity leave – You can take paid parental leave for 20 weeks during the first year of parenthood. If your local laws offer more, you are entitled to that
Enhanced paternity leave – You can take paid parental leave for 20 weeks during the first year of parenthood. If your local laws offer more, you are entitled to that
Company wide holidays/offsites
Enhanced sick days
Dental coverage
Gym membership – Camunda offers a fitness reimbursement scheme where in Q1 of each year Camundi can claim up to EUR/GBP 500; USD600 for gym memberships, fitness classes etc
Caregiver Leave
Pregnancy loss leave
Pension match/increase
Equity packages
Personal development days
Personal development budgets – Each Camundi has access to a EUR/GBP/USD 1000/year for their professional development needs
L&D budget
Language lessons
Professional subscriptions
Financial coaching – Via Modern Health
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Autonomy
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Working at Camunda

Company employees

420+

Office locations

Fully Remote

Hiring Countries

Global

🌍

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