Customer Service Team Member (German Speaking)

Job Description

PsiBufet has been part of Butternut Box, the European leader in fresh dog food, since 2023, which means constant cooperation with people from the UK, Belgium or the Netherlands, as well as great opportunities for development - both for the Polish part of the company and for all employees.

🐶 A bit about the role.

We are searching for an outgoing, hardworking, all-around great communicator. Fluency in German is a must, as we’re looking for a team member to delight our German-speaking customers. Additionally, we are looking for someone who genuinely cares about the experience our customers have and is passionate about delivering exceptional service.

You will be joining an exceptional team to be the eyes and ears of Butternut Box, talking to our customers daily to resolve all customer queries. All incoming live customer contact will go through you, especially making use of email, phone, live chat, WhatsApp and social media channels. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

We want you to tell us in your initial application what your favourite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing random moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in an early-stage business from within our office in Warsaw, Poland.

You will be joining an exceptional team to be the eyes and ears of Butternut Box.

🌿 Some of your day-to-day activities will include:

• Being the face and voice of Butternut Box to new and existing customers.
• Using communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
• Bringing happy moments to the people (and dogs!) we serve.
• Passing on customer insights & feedback for us to turn those into strategic conclusions for the future of the business.
• Helping to form our culture and voice, and bring a fresh pair of eyes to everything.

We need to be accessible to our customers at all times, this means that for the majority of this role, you will be self-assured and have a passion for helping them on the phone.

🐕 A bit about you.

• A passion for problem-solving and finding resolutions on your own.
• Fluency in both verbal and written German and English is a must.
• Customer service experience is essential.
• Ready to get stuck in and work hard.
• Reasonable numerical reasoning skills.
• Exceptional communication skills, both spoken and written.
• Kind, giving and thoughtful.
• You can work on your own to a very high standard, and also thrive as part of a team.
• Eager to learn and improve.
• Genuine, honest, reliable and adaptable.
• You love dogs.

What will you gain by working with us:

• Medicover medical care to take care of your health and well-being regularly
•  A Multisport sports card in one of the 3 available variants.
• The opportunity to come to work with your dog, so he won't have to stay home alone all day.
• A big discount on fresh PsiBuffet food for your doggie.
• Influence on PsiBuffet's growth, as we are confident that your determination is key to our growth.
• Working in a hybrid model, *because it is important to us that everyone can tailor their work to their individual needs. However, we like to work together and discuss ideas in live meetings together, so working 100% remotely is not an option. We are committed to meeting in the office (located in Warsaw's Praga district) at least twice a week
• Many opportunities to help people and animals - we are actively involved in social campaigns that are close to our hearts, such as helping refugees from Ukraine, and we are also regularly active in animal shelters (walking dogs and providing food).
• A real impact on building the company culture, as we believe that each person brings something new and valuable to PsiBuffet.
• Space for personal development based on your skills, experience and interests, you are free to test different solutions and what the position will look like depends largely on you and your commitment.
• Afternoons with pizza and board games in the office and outings together after work we enjoy spending time with each other.

...And above all, a company that loves dogs!