Workforce Management Professional

Job Req ID: 61163

Posting Date: 29th July 2026

Function: HR

Location: London, Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever

About the role

The Workforce Management Professional provides essential support to the workforce management and planning process. This involves liaising with business units to understand their resourcing needs, developing key workforce metrics, and providing insights that inform strategic workforce decisions.

What you’ll be doing

•Tracks key workforce metrics to identify trends and issues, creating workforce reports and visualisations using pre-defined templates, tools and technologies.
•Delivers ad hoc workforce analysis, including headcount, attrition, skills and demographic insights, to support senior leaders and P&C Professionals in decision-making and addressing complex business challenges.
•Supports the in-unit Workforce Planning team and wider P&C function by analysing workforce trends and identifying potential risks and opportunities.
•Monitors workforce planning initiatives and identifies opportunities for continuous improvement within workforce management processes.
•Collects, consolidates and maintains workforce data, ensuring data accuracy, integrity and compliance with data privacy regulations.
•Supports ongoing position management activities, including job role corrections and organisational restructuring changes.
•Supports the setup and administration of redundancy and voluntary paid leaver programmes in collaboration with People & HR Services.
•Shares knowledge and insights on workforce data, providing consultation to HR and business stakeholders to strengthen data-led decision-making and storytelling capabilities across the P&C function.
•As part of an agile P&C organisation, participates in cross-functional teams and contributes expertise to projects outside of their primary specialisation, delivering value across multiple HR domains.

Essential Skills / Experience

•Tracks, analyses and visualises key performance indicators, metrics and data points to monitor performance and support decision-making.
•Collects, analyses and interprets data to identify patterns, trends and insights. Uses data modelling, visualisations and compelling narratives to communicate findings and support informed decision-making.
•Builds, manages and strengthens relationships with stakeholders across the business, ensuring effective collaboration, alignment and delivery of shared objectives.

Desirable Skills / Experience

•Designs and maintains data models to support the effective storage, organisation and analysis of data. Applies processes, methods and technologies to ensure data quality, accuracy, integrity and compliance with business requirements.
•Continuously seeks opportunities to develop new and existing skills, demonstrating a commitment to learning, self-reflection and ongoing professional growth.
•Embraces diversity of thought and inclusive practices to maximise the effectiveness, engagement and success of teams, policies, processes and outcomes.
•Demonstrates a strong understanding of key business concepts, priorities and drivers. Applies commercial insight and business knowledge to inform decision-making and deliver value to the organisation.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.