Technical Delivery Assurance Specialist - ESN

Location(s)- Bristol or Manchester (you will need to be in the office at least 3 days a week)

About the role

Join BT at the heart of one of the UK's most significant and ambitious technology programmes.

The Emergency Services Network (ESN) is a strategic priority for BT and will become one of the most advanced emergency communications networks in the world. As the trusted supplier to Britain's Emergency Services, BT is delivering a mission-critical network that will support over 300,000 frontline users across the UK. Replacing the legacy Airwave network and building on EE's industry-leading 4G and 5G infrastructure, ESN will provide next-generation voice, data and critical communications services that help keep the nation safe.

As an Assurance Specialist, you'll play a key role in ensuring the successful deployment of new projects, products and services across the ESN programme. Working alongside a diverse team of Assurance Specialists, Deployment, Design and Operations professionals, you'll support Mobile Operations Team Managers to drive deployment excellence, maintain compliance and consistency, and deliver an outstanding customer experience. Using your technical expertise, you'll champion quality, improve supplier performance and help shape the future of emergency service communications in the UK.

This is a highly visible role within a nationally important programme, with occasional travel to radio sites and supplier locations required.

You will be required to undergo National Security Vetting to BPSS level

What you’ll be doing

• Influence supplier RFP’s & contracts, ensuring consideration of Delivery Assurance requirements and lead capability audits for small to large volume/complexity contracts & SoW’s.
• Engage with and manage suppliers building strong relationships to ensure delivery of their contractual commitments for Delivery Assurance
• Guide & support suppliers, Delivery, Design, Planning and Operations in delivering deployment solutions. Provide technical expertise for first time deployment of new network elements to ensure subsequent deployments will be successful. Create and approve technical and control documentation to support installation, commissioning and integration.
• Ensure supplier delivery of reporting and metrics related to in-field deployment quality. Analysis and identification of failure trends and root causes. Drive and track continuous improvement plans with suppliers and other external deployment organisations.
• Develop new and innovative solutions for I&C documents and standards, handover documents and quality audit templates to allow subsequent rollout to be compliant and repeatable.

Essential Skills / Experience

• Strong expertise in mobile network deployment, including network build activities, equipment installation methodologies, workmanship standards, and the application of industry best practices to ensure high-quality delivery.
• Working knowledge of application of CDM 2015, ISO 9001 and ISO 45001
• Quality Auditor competence and a proven track record of success in a technical and Quality Assurance environment with experience in Issue resolution & Escalation management
• Must hold a full UK driving licence and willing to regularly travel

Desirable Skills / Experience

• Proven history of delivering to and driving others to deliver to quality assurance and management standards. Excellent communication and interpersonal skills at all levels
• Detailed understanding of H&S requirements, standards and legislation applicable to the role.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now