Software Engineering Professional

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About the role

The Software Engineering Professional supports the execution of BTs software engineering strategy through cross-functional delivery, contributing to the development of technical solutions and platforms that enable innovation and engineering excellence.

What you’ll be doing

Microsoft 365 platform engineering
• Engineer, configure and continuously improve SharePoint Online, Microsoft Teams, Exchange Online and Outlook, OneDrive, Microsoft 365 Groups and associated admin services.
• Deliver platform features, tenant configurations, policies and integrations using repeatable engineering patterns rather than manual administration.
• Support SharePoint modernisation, migration, content lifecycle, storage optimisation and decommissioning of legacy collaboration services.

Automation, integration and development
• Automate provisioning, configuration, reporting and remediation using PowerShell, Microsoft Graph, PnP PowerShell, Azure Automation and approved APIs.
• Develop or support SharePoint Framework extensions, Teams applications, adaptive cards, webhooks and integrations where standard capabilities do not meet the requirement.
• Maintain source control, peer review, testing, deployment pipelines, environment separation and engineering documentation for platform code and configuration.

Security, compliance and lifecycle
• Implement and maintain controls for Microsoft Entra ID, privileged administration, external sharing, guest access, app consent, information protection, retention and eDiscovery in partnership with security and compliance teams.
• Apply Microsoft Purview capabilities and governance patterns to protect information while enabling effective collaboration.
• Manage technical debt, roadmap dependencies, service changes, end-of-support risks and remediation plans across the Microsoft 365 estate.

Service reliability and stakeholder outcomes
• Monitor Microsoft 365 service health, message centre changes, usage, capacity, performance and operational risks; convert insight into preventative action.
• Troubleshoot complex platform incidents and recurring problems, perform root-cause analysis and implement permanent fixes and automation.
• Work with product owners, service teams, security, suppliers and business stakeholders to shape requirements, communicate change and improve colleague experience.

Essential Skills / Experience

• Hands-on engineering or administration experience across SharePoint Online, Microsoft Teams, Exchange Online or Outlook and OneDrive in a large Microsoft 365 environment.
• Strong PowerShell capability, including Microsoft Graph PowerShell and service-specific modules; experience automating repeatable administrative and reporting tasks.
• Working knowledge of Microsoft Graph, REST APIs, authentication, app registrations, permissions and certificate or managed-identity based automation.
• Experience with Microsoft 365 tenant configuration, admin centres, service health, change management and operational support.
• Understanding of Microsoft Entra ID, role-based access, Conditional Access concepts, privileged access and collaboration security.
• Experience with SharePoint architecture, site and hub design, permissions, content types, search, migration and lifecycle governance.
• Ability to diagnose service issues using logs, audit data, message traces, Microsoft 365 service information and structured problem-management practices.
• Experience with Git, code review, testing and CI/CD through Azure DevOps or GitHub.

Desirable Skills / Experience

• Experience with SharePoint Framework, TypeScript, React, Teams app development, Adaptive Cards or Azure Functions.
• Knowledge of Microsoft Purview retention, sensitivity labels, data loss prevention, audit and eDiscovery.
• Experience with migration and administration tools such as SharePoint Migration Tool, Migration Manager or equivalent enterprise tooling.
• Experience with Microsoft Intune, Power Platform, Copilot for Microsoft 365 or Copilot Studio integration with collaboration services.
• Microsoft certifications such as MS-102, MS-700, MS-721, SC-300, SC-400 or equivalent practical capability.
• Experience of service ownership, platform governance and lifecycle management in a complex enterprise.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.