Senior Transformation Manager

About the role

BT is in the middle of a large modernisation effort that will deliver significant benefits for our customers, our colleagues, society, and our shareholders. Some of our most important transformation programmes are ones no single BT division can deliver alone: for example, our AI transformation, our product and network simplification agenda, and our largest cross-unit programmes all cut across Consumer, Business, Networks, Digital and the Corporate Units. As a Transformation Senior Manager you will lead the shaping and delivery of some of those programmes, including building the plan, corralling the units behind it, and holding delivery to account, without taking ownership away from the units who hold the budgets, the teams and the capabilities.

One of your first areas of focus will be BT's AI Transformation. We have just completed the design of our AI operating model, and we now need to quickly move into execution: implementing the hub-and-spoke model with the units, turning a set of dispersed AI initiatives into a properly governed portfolio, and standing up the AI Hub as the central engine of BT's AI effort.

This is a deliberately broad role in its early phase. As our transformation programmes mature, we expect the role will specialise, and you will have helped shape what those roles become. It is a strong platform for someone who wants to build the model as well as run it, in the most visible part of BT's change agenda.

What you’ll be doing

The role works closely with the Group Transformation Director, Group Change colleagues, unit transformation leads and senior stakeholders across BT. Priorities will shift as the programmes are mobilised; versatility and the ability to take on responsibility wherever the need is most urgent are central to the role.

Key Elements of the role include

• Act as Group delivery lead for significant elements of a selected pan-BT transformation programme(s): building and owning the integrated plan, milestones, dependencies, benefits, cost and risk across contributing units
• Hold units to account for delivery against commitments, surfacing deviations early and driving them to resolution with accountable owners
• Support the review of strategy, scope and delivery models for in-flight programmes, and contribute to reshaping them where the current approach will not deliver the outcome
• Enable prioritisation and sequencing of dependencies, and sequence change so that the organisation can realistically absorb it alongside business as usual
• Contribute to the blueprint for how BT delivers large-scale cross-unit transformation, so that each subsequent programme mobilises faster than the last
• Implement BT's AI operating model with the units, working hand in hand with teams at very different levels of maturity to embed consistent ways of working
• Formalise dispersed AI initiatives into a single governed portfolio (business cases, clear owners, KPIs, plans, milestones and capability requirements) embedded within BT's standard transformation governance rather than run alongside it
• Support the stand-up of the AI Hub as a central function: the business plan, the tracking and reporting rhythm, and the value and cost baselines that make progress verifiable
• Contribute to the Hub's centre-of-excellence capabilities across target operating model design, process reengineering, capability building and change management
• Design change approaches fit for AI specifically
• Build and maintain the value case for the programmes in scope: benefits, enabling capex, opex and specific costs — and manage changes to it
• Ensure programmes in scope meet BT's transformation governance and assurance standards, and propose improvements where they are not fit for purpose
• Partner with and influence stakeholders at all levels, particularly unit leadership teams and unit transformation leads, to secure genuine buy-in rather than nominal agreement

Essential Skills / Experience

• Significant experience leading complex transformation workstreams or programmes across multiple business functions or units, with strong planning, governance and delivery discipline.
• A strong record of influencing senior stakeholders and driving change through a matrix organisation, balancing challenge with support to build genuine ownership.
• Commercial and financial acumen, including business cases, benefits, capital and operating cost allocations, and the confidence to test assumptions and presented data.

Desirable Skills / Experience

• Experience designing and setting up new operating models, governance frameworks or transformation delivery approaches.
• Experience as an embedded change partner, where success was measured through sustained delivery and adoption rather than advisory output alone.
• Experience delivering change management and adoption at scale in fast-moving or technically uncertain environments.
• Exposure to target operating model design, organisational design, process improvement or capability building.
• Knowledge of the technology or telecommunications sectors, including cloud, SaaS, AI and generative AI developments.
• Experience preparing clear, compelling materials for executive audiences and balancing conflicting stakeholder priorities.
• Comfort working with ambiguity, resilience under pressure and the ability to maintain momentum while structures are still developing.
• Genuine interest in the practical application of AI in a large organisation.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.