Senior Specialist, Organisation Design

Job Description

*0.6 FTE - Job Share*

Location - London or Bristol. Hybrid working 3 days in the office, 2 wherever (Pro-rated)

Why this job matters

In this job share role you’ll drive and manage complex, outcome-focused organisation design initiatives that may span multiple business units or functions, ensuring coherence and integration across the in-scope organisation(s). You’ll need to partner with and support the business units to simplify how teams are structured and work together.

This role will own and drive significant elements of the unit organisation design & effectiveness and change agenda. This includes LT-sponsored projects to enhance our operating model effectiveness, Group-driven programmes to simplify our organisation architecture, Business Unit organisation design work aimed at making our organisations as effective as possible for meeting our strategic goals.

You will make a difference to the business units you partner through a supportive but challenging consultative approach with our Director and MD leaders, pushing for courageous decisions in their organisations. We have excellent sponsorship from our CEO, so the potential traction is fantastic. Your output will be very high quality organisation solutions covering both ‘hard’ and ‘soft’ dimensions of organisation effectiveness. You’ll do this through very high trust relationships with the leaders you work with and the HR leaders in the relevant units.

What you’ll be doing

•Drive and manage complex, outcome‑focused organisation design initiatives across multiple business units or functions, ensuring coherence and alignment across the in‑scope organisation(s).
•Collaborate with business leaders to define organisational visions, design principles and strategic roadmaps.
•Support senior stakeholders and P&C Partners through Operating Model Transformations, including current‑state assessments, defining and designing target operating models, and developing transformation roadmaps (covering structures, ways of working, governance, decision‑making, skills and capabilities).
•Provide organisation design and effectiveness expertise and coaching to senior stakeholders and P&C colleagues, including interventions to address organisational, team or leadership challenges.
•Apply deep specialist knowledge to advise, interpret and guide on organisation design practices, processes and methodologies.
•Apply specialist understanding of Agile practices and methodology within organisation design activity.
•Lead the delivery of specialist organisation design services in partnership with the business, P&C Directors and transformation leaders.
•Act as a subject matter expert, partnering with P&C Partners, other P&C CoEs and business stakeholders, and representing BT with external organisations to apply best practice.
•Lead regular and ad‑hoc reviews of industry standards and best practice to ensure continuous improvement.
•Work collaboratively, adapting your style for different audiences, to deliver impactful results within a global, matrixed organisation.

The skills you'll need to succeed

•Develops and implements organisation design solutions that improve effectiveness and ensure alignment with business strategy.
•Designs how the organisation and its resources should be structured to best deliver strategic goals.
•Understands complex systems as interconnected components, recognising how changes in one area influence the whole when solving problems.
•Communicates insights in a compelling, tailored narrative that resonates with different audiences and influences their thinking.
•Applies strong business understanding to inform decision‑making and ensure organisation design solutions support commercial priorities.
•Promotes and embeds agile ways of working within HR practices, encouraging flexibility, prioritisation, continuous improvement and collaboration.
•Actively seeks opportunities to build new and existing skills, demonstrating a commitment to continuous learning and reflection.
•Uses data and insights to make well‑reasoned trade‑offs and provide clear recommendations when faced with competing priorities.
•Harnesses diverse perspectives and inclusive thinking to strengthen teams, processes, policies and organisational outcomes.
•Conducts job research and evaluation to inform role classification, clarity and organisational structure.
•Excellent written and verbal communication skills, with the ability to translate complex data into clear insights for business and People & Culture stakeholders.
•Experience in management consulting or an internal consulting role (preferred but not essential).
•Experience within HR or the People & Culture domain (preferred but not essential).

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•15% on target bonus
•Private Health Care
•Car Allowance
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.