Senior Project/Programme Manager

Job Req ID: 63009

Posting Date: 22/09/2026

Location: London, Bristol, Manchester & Bristol

Salary: Competitive

About the role

This role provides senior business partnering leadership across P&P (Private & Public, including Managed Services) and the BT Business Transformation Portfolio, ensuring that transformation activity lands effectively within the business and delivers measurable outcomes.

The position acts as the critical interface between Business Units and Transformation, owning how change is sequenced, absorbed and optimised across complex, contract-led and service-critical environments.

The role is accountable for:

Shaping how and when transformation lands into the business

Driving business readiness, adoption and value realisation

Leading alignment between Business Owners, Delivery teams and senior leadership

Ensuring the business can respond and pivot rapidly to changing priorities

Operating at senior level, the role moves beyond coordination and governance to proactive orchestration of cross-business activity, ensuring delivery translates into tangible customer, commercial and operational benefit.

What you’ll be doing

Lead and orchestrate cross-business transformation delivery across P&P, ensuring alignment to segment strategy, proposition evolution and contract commitments, translating delivery into measurable business outcomes.

Own how transformation lands into the business, ensuring effective sequencing, readiness and adoption, while safeguarding live service continuity and contractual performance

Provide senior oversight of performance, priorities, risks, issues and dependencies, driving pace, accountability and timely intervention to maintain delivery confidence and enable rapid decision-making

Own and lead P&P Progress updates at Business Unit Reviews (BURs) and executive reporting, shaping the narrative, driving accountability and enabling informed decision-making at senior leadership level

Act as a trusted partner to senior stakeholders, shaping discussions, influencing decisions, constructively challenging where required, and ensuring alignment across P&P, Business Units and the wider transformation agenda

Establish and maintain the interface between Business Owners and Delivery teams, ensuring clarity of ownership, priorities and outcomes across the transformation lifecycle

Establish and maintain fit-for-purpose governance across business and transformation teams, ensuring clear ownership, transparency and readiness for executive oversight and assurance

Drive execution across complex, contract-led delivery landscapes, proactively managing interdependencies, constraints and trade-offs to ensure successful outcomes while protecting service and customer commitments

Essential Skills / Experience

Significant experience leading complex business transformation and operating model change within large-scale organisations, with clear linkage to business outcomes and value delivery

Proven track record of acting as a trusted business partner to senior stakeholders, influencing decisions, shaping priorities and driving alignment across multiple business units

Strong expertise in business readiness, change adoption and transformation landing, with the ability to balance delivery pace with operational impact

Demonstrated ability to operate across multiple business units and transformation portfolios, aligning Business Owners, Delivery teams and senior leadership to a common set of outcomes

Experience establishing and leading the interface between business and transformation functions, ensuring clarity of ownership, priorities and execution

Deep understanding of governance, performance management and executive reporting, with the ability to translate complex information into clear, insight-led recommendations and actions

Strong capability in managing risks, issues, dependencies and interdependencies, with the judgement to anticipate challenges and drive resolution across complex delivery environments

Proven experience leading and facilitating senior forums (e.g. BURs, ExCo, SteerCos), driving accountability and enabling effective decision-making

Strong commercial and operational awareness, with the ability to connect transformation activity to customer impact, financial outcomes and business performance

Experience operating within managed service, contract-led or service-critical environments, with an understanding of the impact of change on live service delivery and customer commitments

Excellent communication and engagement skills, with the ability to simplify complexity, challenge constructively and influence at senior level

Our Package

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.