Senior People & Culture Partner

This role can be based in Birmingham, Bristol, London or Manchester.

Closing Date: Wednesday 15th July 2026

About the role

The Senior People & Culture Partner for SMB is a pivotal role at the heart of one of BT Business's most important growth areas. As a trusted advisor to the SMB Leadership Team, you will shape the organisation, workforce and culture needed to deliver exceptional performance today while building the capabilities required for tomorrow. You will play a key role in driving people-led transformation, influencing organisational design, leadership effectiveness and workforce strategy to ensure the business has the right operating model, talent and skills to succeed in a rapidly evolving market. Working at the intersection of people and commercial strategy, you'll help build a future-ready workforce by anticipating emerging capability needs, embedding new ways of working and creating an environment where colleagues can thrive, adapt and perform at their best.

Using deep business insight, organisational data and external trends, you'll position People & Culture as a catalyst for growth, enabling sustainable commercial performance, organisational agility and long-term business success.

What you’ll be doing

• Partnering the SMB leadership team to ensure organisational design, talent and culture support business outcomes.
• Influencing how work evolves across the business, redefining roles, skills and workforce strategies to create a high-performing, future-ready organisation.
• Playing a key role in delivering major people transformation programmes that drive commercial outcomes, accelerate organisational performance and enable sustainable business growth.
• Building future skills, particularly in digital, data and AI‑enabled ways of working.
• Strengthening leadership effectiveness through coaching and high‑performance team development.
• Using colleague and business insight to improve organisational health, engagement and performance.
• Embedding AI‑first ways of working to enhance productivity, decision‑making and colleague experience.
• Developing diverse talent pipelines and supporting succession for critical roles.

Essential Skills / Experience

• Strategic business partnering – able to act as a trusted advisor to senior leaders, aligning people strategy with commercial priorities
• Experience in building a future-ready workforce, shaping organisational capability, workforce strategy and ways of working to support sustainable growth and business transformation.
• People change and transformation leadership, guiding teams through major organisational shifts with clarity and engagement.
• Commercial acumen, understanding how people decisions drive business performance, growth and productivity
• Coaching and mentoring senior leaders to strengthen capability, improve judgement and support confident decision‑making.
• Stakeholder management across complex, matrixed environments, maintaining strong relationships while navigating competing priorities.
• Shaping and implementing organisational structures that build future capability, enhance agility and support the delivery of business strategy.
• Holistic and systems thinking to ensure decisions are integrated, future‑focused and aligned across the organisation.
• Strategic workforce planning to anticipate future capability needs and align talent and resources to long‑term priorities.
• Growth mindset with a commitment to continuous learning and evolving ways of working.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.