Senior Manager, Reward Services

Job Description

Location

Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

The Work & Reward Services Senior Manager is responsible for leading the end‑to‑end operational delivery of core Reward and People Services across BT Group. The role oversees multiple specialist teams—including Compensation, Benefits, Pensions, Sales Bonus & Commission, Immigration & Global Mobility, TUPE & Organisation Management, and Consultation Support—ensuring high‑quality service delivery, operational excellence, and compliance across all processes.

This position plays a critical leadership role in transforming HR operations, optimising colleague experience, enabling business outcomes, and partnering closely with senior stakeholders across People & Culture, Reward Centres of Expertise, People & Culture Partners, Finance, Legal, and external suppliers.

What you’ll be doing

• Strategic Leadership & Service Delivery: Lead a 50+ global Work & Reward team (UK/India), setting direction for service excellence, efficiency, and continuous improvement, while acting as a senior escalation point for complex matters.
• Reward & Compensation Operations: Oversee annual pay review and bonus cycles, ensuring accurate delivery, strong governance, and alignment with Reward strategy.
• Benefits & Pensions Administration: Lead delivery of benefits and pension services, ensuring regulatory compliance, service performance, and effective third-party provider management.
• Sales Bonus & Commission Management: Oversee delivery of complex sales incentive schemes, ensuring accurate and timely commission and bonus payments.
• Immigration, Sponsorship & Global Mobility: Provide oversight of visa, right-to-work, and global mobility processes, ensuring Home Office compliance and partnering with Legal/TA on risk-free international hiring.
• Organisation Management & TUPE: Oversee OM, TUPE, and restructuring activity, ensuring data integrity, legal compliance, and a positive colleague experience.
• Consultation Support: Provide strategic oversight of consultation services, ensuring high-quality guidance and effective support for managers during organisational change.

Essential Skills/Experience

• Strong leadership experience across HR Operations or Reward services within a large, matrixed organisation (Essential)
• Proven ability to lead large, multi‑location teams, including offshore or shared‑service delivery (Essential)
• Exceptional stakeholder management and communication skills, with the ability to influence at all levels (Essential)

Desirable Skills/Experience

• Experience leading transformation, process improvement, or digital enablement initiatives.
• A passion for colleague experience, operational excellence, and continuous improvement.
• Deep knowledge of Reward and HR processes.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

Company car scheme (or cash alternative)

15% on target annual bonus

Private healthcare for you and your family

Access to an online private GP 24/7 for you and your immediate family

Market-leading paid carers leave with up to 2 weeks off

Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

Discounted EE and BT products, including mobile and broadband

Market leading Pension scheme – 5% from you and 10% from us

Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.