Senior Manager , Major Programme Delivery

Job Description

Locations Considered: Manchester , London , Birmingham, Bristol

Please note - SC Clearance will be required in this role, which needs 5 years minimum residency in the UK

We operate a hybrid model of 3 days in an office and 2 days working from home, please only apply if you are comfortable with this arrangement.

Why this job matters

This is a newly created and genuinely unique leadership role at the heart of BT Business. It has been designed to strengthen the critical link between winning major business and successfully delivering it.

You’ll shape and deliver some of the UK’s largest and most complex Transition & Transformation (T&T) programmes, while playing a visible role in how BT represents delivery credibility in major bids and deals.

These programmes sit at the centre of customer trust, long‑term growth and significant annual revenue. As the senior escalation point for executive‑level customers and internal leaders, you’ll bring clarity, confidence and momentum to complex delivery environments — from pre‑sales assurance through to in‑life delivery.

If you’re motivated by scale, influence and end‑to‑end ownership, this role offers a rare opportunity to define how BT connects pre‑sales commitments with real‑world delivery outcomes, leaving a lasting mark on customers, people and capability.

What you’ll be doing

You’ll lead end‑to‑end delivery for major, high‑profile programmes while shaping how BT delivers and wins at scale.

• Own delivery excellence across large, complex T&T programmes and major deals within BT Business UK
• Represent delivery in pre‑sales environments, providing credible assurance, shaping propositions and influencing bid strategy for major opportunities
• Support Winning New Business (WNB) by providing delivery sign‑off and acting as a trusted delivery authority for bids, with accountability for successfully transitioning won deals into delivery
• Deliver what is sold, with a proven focus on turning bid commitments into high‑quality, on‑time and on‑budget delivery outcomes
• Lead and develop senior programme leaders and practice managers, creating a high‑performing, inclusive and accountable delivery culture
• Act as the executive escalation point for customers and internal stakeholders, providing confidence in BT’s ability to deliver on its promises
• Drive performance against critical KPIs, including Keeping Our Promises (KOP), revenue milestones, cost to serve and Net Promoter Score (NPS)Balance commercial rigour with delivery quality, effectively managing delivery costs, timelines and total labour cost (TLC) budgets
• Shape and deliver transformation initiatives that improve delivery models, customer experience and operational efficiency
• Build strong partnerships across market units, suppliers and delivery partners to enable sustainable, repeatable delivery success
• Embed continuous improvement, using lessons learned, standardisation and modern ways of working to continually raise the bar

Essential Skills/Experience

You’ll be a credible, calm and confident senior leader with a strong track record across both pre‑sales and delivery.

You’ll bring:

• Proven experience representing delivery in complex pre‑sales environments, influencing senior stakeholders and providing delivery assurance on major bids
• A demonstrable history of successfully delivering the programmes and deals you’ve helped to win
• The ability to operate comfortably at C‑suite and executive customer level, bringing authority, pragmatism and confidenceStrong commercial awareness, combined with deep delivery expertise and people leadership
• The ability to inspire, challenge and develop senior leaders across large, complex delivery portfolios

Our Package

• 15% on target bonus
• 25 days annual leave, plus bank holidays
• Car Allowance
• Pension scheme (5% from you, 10% from BT)
• Car allowance
• Private healthcare for you and your family
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Employee discounts


Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.