Senior Manager , Major Programme Delivery

Job Description

Locations Considered: Manchester , London , Birmingham, Bristol

We operate a hybrid model of 3 days in an office and 2 days working from home, please only apply if you are comfortable with this arrangement.

Why this job matters

You’ll play a critical role in delivering BT Business’s largest and most complex Transition & Transformation (T&T) programmes across the UK’s public and private sectors. These programmes are central to customer trust, long‑term growth and significant annual revenue.

As the senior escalation point for C‑suite stakeholders, you’ll provide confidence in BT’s ability to deliver on its contractual commitments, while shaping outstanding end‑to‑end delivery experiences. Your leadership will drive performance against business‑critical KPIs, embed a high‑performance and inclusive culture, and enable sustainable cost and delivery transformation at scale.

What you’ll be doing

• Owning the end‑to‑end delivery quality of large‑scale, complex T&T programmes and major deals across BT Business UK.
• Leading, inspiring and developing senior programme leaders, practice managers and delivery teams to create a high‑performing, inclusive culture.
• Acting as the primary executive‑level escalation point for customers and internal stakeholders throughout programme delivery.
• Driving performance against key KPIs including Keeping Our Promises (KOP), revenue milestones, cost to serve and Net Promoter Score (NPS).
• Ensuring delivery costs, total labour cost (TLC) budgets and timelines are effectively managed without compromising quality or commercial outcomes.
• Shaping and delivering transformation initiatives that improve delivery models, customer experience and operational efficiency.
• Providing delivery assurance and sign‑off for Winning New Business (WNB), supporting bids and major deals as an in‑life delivery SME.
• Building strong relationships with market units, partners and suppliers to enable successful, sustainable delivery outcomes.
• Leading continuous improvement through lessons learned, standardisation and modern ways of working.

What experience you'll need

• Extensive senior programme leadership experience, delivering large, complex and technical programmes in a telecoms, IT or large enterprise environment.
• Proven ability to lead and motivate large, senior teams and create a high‑performance, inclusive culture through coaching and role modelling.
• Strong commercial acumen with a track record of delivering programmes to time, cost, quality and customer satisfaction targets.
• Significant experience engaging with executive‑level stakeholders (internally and with customers), including escalation and negotiation management.
• Deep understanding of end‑to‑end programme delivery disciplines including governance, risk, change, planning, stakeholder and supplier management.
• Experience supporting Winning New Business activity, bids or RFPs from a delivery and operational perspective.
• Strong knowledge of IT and telecoms solutions and implementations (e.g. MPLS, WAN/LAN, voice, network and security technologies).
• Typically 15+ years’ industry experience, including 10+ years in programme or portfolio management roles.
• Prince2 Practitioner or PMP certification (or equivalent).
• Eligibility for UK Government Security Clearance (SC) or NPPV3 (BT will support clearance where required).

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 15% on target bonus
• 25 days annual leave, plus bank holidays
• Car Allowance
• Pension scheme (5% from you, 10% from BT)
• Car allowance
• Private healthcare for you and your family
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 2 weeks paid carer’s leave
• Flexible benefits
• Employee discounts


Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.