Senior Manager, Frameworks

Job Description

Recruiter: Krystle James

Career Grade: C

Internal Closing Date: 30/01/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

This role is critical to the commercial success and operational integrity of our major frameworks. You will lead the strategic and commercial management of high-value framework agreements, ensuring they are structured to support business growth, renewed effectively, and governed in line with BT’s internal policies and contractual obligations.

Your leadership will ensure frameworks deliver value, remain compliant, and are underpinned by robust key controls. You will also act as the primary customer interface for framework-related matters, ensuring transparency, responsiveness, and trust.

This job role can be based in Manchester, Cheltenham or Ipswich. Hybrid (3 days office based and 2 days remote). Monday-Friday 37.5 hours per week. You will need to be eligible to obtain DV Security Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible.

What you’ll be doing

Framework Strategy & Commercial Management

• Own and manage our commercial frameworks, ensuring they are commercially viable, strategically aligned, and operationally effective.

Contractual Governance & Obligations

• Ensure frameworks are structured and maintained to meet BT’s contractual obligations, including service levels, pricing mechanisms, and performance commitments.

Key Controls & Risk Management

• Embed BT’s Key Controls framework across all framework-related processes, ensuring consistent application and maturity across the business unit.

Contract Renewal & Transition Planning

• Develop and manage renewal strategies for major frameworks, ensuring continuity of service, commercial competitiveness, and compliance.

Customer Engagement & Relationship Management

• Act as the single point of contact for customers on all framework-related matters, ensuring clear communication, issue resolution, and proactive engagement.

Essential Skills

• Growth Mindset
• Decision Making
• Commercial Strategy
• Risk Management
• Inclusive Leadership

What we'd like to see on your CV

• Proven experience managing large-scale commercial frameworks and contract renewals in a complex business environment and driving impact.
• Strong understanding of rate card structures, pricing negotiations, and commercial modelling.
• Deep knowledge of contract governance, commercial risk, and internal control frameworks.
• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.
• Experience in negotiating and optimising contractual terms to support business growth and compliance.
• Excellent stakeholder engagement and customer relationship management skills.
• Strong leadership capabilities with experience managing and developing high-performing teams.
• Proficiency in tools such as Excel, Power BI, and governance platforms

Benefits

• Competitive salary
• 15% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Company Car or £5,500 cash alternative
• Private Healthcare for Self and family
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks paid carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

#LI-Hybrid

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.