Join BT Group as a Senior Manager, HR Service Delivery based in Birmingham, Bristol, or London. In this senior HR operations role, you will lead a multidisciplinary team of around 50 colleagues across the UK and India, overseeing critical reward services including annual pay reviews, benefits, pensions, and sales bonuses.
Requirements
Significant leadership experience across HR operations or Reward services in a large, matrixed organisation.
Proven ability to manage large teams across multiple locations, including offshore delivery.
Exceptional stakeholder management and communication skills.
No specific university degree is explicitly required by the posting.
Skills & Responsibilities
HR operations leadership: Lead a multidisciplinary Work and Reward Services organisation across the UK and India, setting clear direction and a culture of high performance.
Reward cycle management: Oversee the operational delivery of annual pay reviews, bonus cycles, and benefits to demanding timescales.
Stakeholder management: Partner closely with the Work and Reward Centre of Excellence and senior stakeholders across People and Culture, Finance, and Legal.
Process transformation: Drive service transformation, process improvement, and digital enablement across reward services.
Potential transition routes: People from HR Operations Manager or Reward Manager roles may bring team leadership and compensation management experience, alongside meeting large-scale matrix organisation requirements.
Job description
This role can be based in Birmingham, Bristol or London.
About the role
As Senior Manager, Work & Reward Services, you’ll lead the operational delivery of complex reward and people services across BT Group. This is a senior HR operations role focused on delivering reward services effectively rather than setting reward strategy.
You’ll lead a multidisciplinary organisation of around 50 colleagues across the UK and India, with eight direct reports. Your teams will support critical services including annual pay reviews, benefits and pensions, sales bonus and commission processes, organisation management, TUPE activity and consultation support.
Working closely with the Work and Reward Centre of Excellence and senior stakeholders across People and Culture, Finance, Legal and the wider business, you’ll ensure services are accurate, well governed and delivered with an excellent colleague experience. A key priority will be continuing to strengthen the capability and performance of teams across the UK and India ahead of important pay review and benefits cycles.
What you’ll be doing
Leading a large, multidisciplinary Work and Reward Services organisation across the UK and India, setting a clear direction and creating a culture of high performance, accountability and continuous improvement.
Overseeing the operational delivery of annual pay review, bonus and benefits cycles, ensuring they are delivered accurately, efficiently and to demanding timescales.
Providing operational leadership across colleague benefits and pension services, working with internal teams and external suppliers to meet service and regulatory requirements.
Overseeing the delivery of complex sales bonus and commission schemes, ensuring colleagues are paid accurately and on time.
Leading organisation management services, maintaining accurate organisational structures, people data and SAP hierarchies.
Providing oversight of TUPE, job-mapping, redundancy and consultation activity, ensuring legal compliance and a positive colleague experience.
Supporting the continued development and stabilisation of teams based in India, ensuring they have the capability to deliver upcoming pay review and benefits cycles successfully.
Acting as a senior escalation point for complex or sensitive reward and employment matters.
Partnering with the Work and Reward Centre of Excellence and senior stakeholders to translate reward strategy into effective operational delivery.
Driving service transformation, process improvement and digital enablement across Work and Reward Services.
Essential Skills / Experience
Significant leadership experience across HR operations or Reward services in a large, matrixed organisation.
Proven ability to manage large teams across multiple locations, including offshore delivery.
Exceptional stakeholder management and communication skills.
Desirable Skills / Experience
Experience of managing relationships with stakeholders at all levels
Experience delivering high‑risk, time‑critical reward cycles and processes
Experience delivering recommendations and insights that shape policy, operational design, or business decisions
Experience leading transformation, process improvement, or digital enablement initiatives.
A passion for colleague experience, operational excellence, and continuous improvement.
Deep knowledge of Reward and HR processes.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.
Your core benefits include:
Company car scheme (or cash alternative)
15% on target annual bonus
Private healthcare for you and your family
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
