Senior Manager, Central Government Contracts

Location: Manchester

About the role

Management of the UK’s critical national infrastructure Central Government sector contracts through their strategic lifecycle, as well as the team who oversee these contracts. The role has 7 direct reports and an overall organisation of 14 people.

Responsible for:

• Financial metrics (revenue, EBITDA and cash flow)
• Customer satisfaction (NPS score)
• Driving incremental business through contractual change control
• Adherence to governance requirements of Major Contract Management and any specific sector or contractual governance
• Supporting the sector’s growth and acquisition strategy, through the Winning New Business process

What you’ll be doing

Accountable for the financial performance and risk position of the Sector

• Owns all aspects of financial performance within the sector, including adherence to agreed targets (MTP) and strong cash flow performance
• Owns all aspects of the financial performance process within the sector, including monthly forecasting and annual budget setting
• Monitors and drives ongoing commercial viability of the contract
• Drives resource optimisation across all internal functions supporting the contracts
• Drives cost transformation and margin optimisation across all contracts
• Ensures effective management of all contractual obligations and risks across the sector, including terms and service levels, ensuring these are well understood and captured within the agreed governance frameworks
• Ensures effective management of all 3rd party suppliers and partners

Change Control, Growth and Acquisition Strategy

• Builds strong relationships with senior customer stakeholders at C suite level; main interface and lead for the customer for escalations on all contractual / commercial topics
• Winning New Business Agree-er within DOA
• Drives effective and profitable Change Control across the sector
• Identifies contractual and commercial opportunities, using the contracts as platforms for growth
• Champions the maximisation of commercial opportunities and leads dispute resolution escalations
• Champions collaborative working

Operational Accountabilities

• Builds strong relationships with the Sales, Finance and Service to Director level, to ensure an optimised financial and risk position
• Provides strategic and commercial guidance to all stakeholders across virtual teams inc. BLT
• Coaches teams on all aspects of contract and commercial performance, working to build a culture of high-performance and collaboration
• Contributes to the wider Contract Management organisational planning and strategy, as part of the Senior Management team for the function
• Accountable for sector contract governance (CGRs), risk management / mitigation & obligations, customer support, debt and financial performance

Essential Skills / Experience

• Expert in commercial and contract management methodologies and industry best practice, including relational and outcome-based contracting
• Expert in leadership and coaching skills
• Expert in strategic planning and transformation
• Expert in obligations, risk and issue management
• Expert ability to identify & solve business and customer problems
• Expert stakeholder management skills with customers and colleagues

Desirable Skills / Experience

• Strong ability to assess and agree new business opportunities for commercial viability
• Strong knowledge of governance & compliance methodology
• Strong ability to work across organisational boundaries
• Strong understanding of UK public sector procurement processes, including the UK Procurement Act 2023

Our Package

• 15% on target bonus
• Private health care
• Car allowance
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.