Sales Specialist (Contact Centre)

Job Description

Location: Birmingham, Bristol, Leeds, London, Manchester or Sheffield

Benefits Include

On Target Bonus - 65%
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
Discounted EE TV including TNT Sport and the NOW Entertainment membership.
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community.
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
24/7 private virtual GP appointments for UK colleagues

Why this job matters

As a Sales Specialist, you will be driving new business by delivering sales solutions in the contact centre technology space. You will join a team that supports one another to achieve individual sales targets while celebrating collective successes. You'll work closely with key clients across the UK, understanding their business drivers and contact centre needs to tailor and present the most effective CCaaS technology offerings. Your deep knowledge of contact centre products and ability to manage complex, high-value deals along with collaboration and support from internal teams will drive customer success.

What you’ll be doing

• Collaborating closely with account management and business development teams to develop and execute strategic sales plans that align with broader business goals.
• Building and maintaining strong relationships with customers across key verticals—particularly finance and professional services—ensuring a deep understanding of their business needs and challenges.
• Driving pipeline development and taking full ownership of achieving and exceeding sales targets for CCaaS and related services.
• Maintaining in-depth commercial and technical knowledge of your product portfolio – being the subject matter expert for CCaaS and value-added services with awareness across the broader Modern Workplace suite.
• Working closely with key vendor partners, ensuring relevant certifications are current and leveraged to deliver value and influencing partner engagement to drive strategic alignment and joint sales success.
• Monitoring industry trends, emerging technologies, and market dynamics to inform strategy and identify opportunities, as well as sharing insights internally to support ongoing development and enablement across the team.

The skills you’ll need

Solution SellingGrowth MindsetGo-To-Market StrategyDecision MakingRelationship Building

What you'll bring

• Proven experience selling complex Contact Centre/CCaaS solutions.
• Consistently achieiving sales targets and a track record of closing high-value deals.
• Able to build and manage customer relationships, influencing both technical and commercial stakeholders.
• Deep understanding of key platforms such as Genesys, NICE CXone, RingCentral, Avaya, and Mitel.
• Experience working with technology vendors and maintaining productive relationships.
• Knowledge of key verticals such as Financial Services and Professional Services is highly desirable.
• Accreditation with related CCaaS vendors is highly desirable.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.