Sales & Commercial Transformation Governance Specialist

Closing Date: 26/07/2026

Location: London, Bristol, Birmingham, Manchester, Glasgow, Belfast

Why this job matters

This is a high-impact role at the centre of BT Business’s transformation agenda, working in close partnership with the Head of Transformation Delivery, the Transformation Change & Adoption Manager, Sales leadership, and wider unit transformation teams. You will play a key role in shaping and governing the transformation portfolio, proactively identifying risks, driving strategic interventions, and ensuring programmes deliver measurable business performance improvements. Success in this role requires the ability to turn complex financial, commercial, and customer data into clear, compelling, and human-centred insights that influence decision-making and inspire action across the organisation.

What you’ll be doing

• Lead and coordinate Sales & Commercial Transformation governance, ensuring senior leaders have timely, high-quality insight to support decision-making.

• Prepare and run governance forums, maintaining a clear view of priorities, risks, dependencies, and key transformation decisions.

• Produce concise monthly performance updates that highlight progress, risks, and areas requiring leadership attention or intervention.

• Track actions from senior leadership forums, ensuring accountability and follow-through across stakeholders.

• Identify, assess, and manage risks across the transformation portfolio, working with stakeholders to agree effective mitigations.

• Ensure risks are clearly visible, understood, and actively managed through governance processes.

• Own the Transformation KPI framework, tracking financial, commercial, and customer performance across the portfolio.

• Lead Change & Adoption target setting with key stakeholders across Commercial and Transformation teams.

• Turn complex data into clear, simple insight and reporting for SLT and BLT audiences.

• Work with the Transformation PMO to improve automation and streamline reporting and dashboards.

• Use insight and stakeholder input to identify performance gaps and drive targeted interventions.

• Shape and deliver improvement actions that improve transformation outcomes and measurable business performance.

The skills you’ll need

• Strong emotional intelligence with the ability to turn complex financial, commercial, and customer data into clear, actionable insight.

• Able to challenge assumptions constructively and understand what matters to different stakeholders.

• Translates data into simple, human-centred narratives that support better decision-making.

• Strong problem solver who identifies risks early and provides practical recommendations.

• Confident stakeholder manager who builds trust and influences across teams without formal authority.

• High attention to detail with a disciplined approach to standards, delivery, and accountability.

• Strong analytical skills with the ability to simplify complex information for different audiences.

• Effective collaborator who works well in cross-functional, agile environments.

• Clear, empathetic communicator who encourages open and constructive dialogue.

• Resilient, calm under pressure, and comfortable working in ambiguity.

• Naturally curious about business drivers, markets, and customers.

• Experience in transformation, change, or innovation roles.

• Strong data skills with tools such as Power BI or similar dashboards.

• Experience working across multiple teams and stakeholders.

• Understanding of project and programme delivery, including agile ways of working.

• Experience engaging senior stakeholders.

• Experience with governance or KPI frameworks.

• Telecoms or technology sector experience.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.