Resource Programme Professional

Job Description

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Business Unit/Function?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading resource.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters?

The Resource Project professional is responsible for the delivery of end-to-end bespoke Resource projects. Customers are major BT accounts in top 800 Global or UK Enterprise. Key stakeholders are internal CFU’s, Directors and HR professionals The Resource Project Professional will deliver at the pinnacle of Project Management excellence. They will directly impact the BT Net Promoter Score (NPS) and BT commercial results.

What you’ll be doing – your accountabilities

• Delivers the end-to-end bespoke customer facing Resource projects, focusing on time, cost and quality.
• Delivers significant delivery revenues and gross margin contributions to the business.
• Matrix manages other delivery focused operational and technical resources tasked with specific customer delivery.
• Defines the governance model as part of the project initiation and ensures that it’s maintained throughout the lifecycle of the project.
• Responsible for project cost management and working with Resource Delivery Leads to submit BRF (Business Revenue Forecast) financials, to pay for project and technical resources.
• Manages both technical and commercial changes which impact the projects.
• Ensures that Issue/Risk management and associated mitigation is managed effectively throughout the wider matrix team.
• Develops and maintains excellent relationships with key external and internal stakeholders and suppliers to drive successful project delivery and customer satisfaction.
• Maintains personal knowledge and skills both in Project Management and the evolving Resource landscape.
• Inputs shared project delivery learning back into the Resource community to ensure organisational learning culture.
• Coaches and mentors more junior project managers to accelerate their learning journey.
• Supports Graduate and Apprentice events and assessment centres promoting an inclusive and caring culture.

Skills required for the job

• Best Practice Project Management Experience and Accreditations.
• Good understanding of Resource solutions and products and the benefits.
• Resource principles knowledge and experience.
• Strong governance knowledge; putting in place the appropriate frameworks, tracking and reporting.
• Communication and presentation skills.
• Senior Stakeholder Management both externally with customers and internally with BT teams.
• Commercial and Financial Acumen.

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Experience you would be expected to have

• Leadership
• Stakeholder Management
• Innovation and Best Practice
• Commercial and Financial Acumen
• Project Management Craft
• Project Management Accreditations i.e APM
• Resource accreditation – i.e. CISMP

Teamwork is the key to our success. You’ll fit right in our team of professionals from a wide variety of backgrounds all driven to make a real difference for BT Business

Additional allowances and benefits

• Bonus
• Health Insurance
• Cafeteria
• Smart working allowance