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Regional Delivery Partner
2 days/week at home
A little flex time
Job Description
Recruiter: Jayson Coley-Wynters
Salary: Competitive
Closing Date: 6th August
Location: Endeavour
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
About the role
The purpose of the Regional Delivery Partner is to ensure that the Field force is optimally matched to meet both L2C, T2R and project demand requirements and to provide real time support to Field teams, Customer Facing Units, Project teams and customers to ensure the unit meets its service targets on a Right First Time (RFT), Net Promoter Score (NPS) in the most efficient and cost effective manner possible. This role will be working at up to 5 days out in relation to jeopardy management of tasks.
You'll have the following responsibilities
The Key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to
- Monitor field allocation systems to ensure effective deployment of field resource
- Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager
- Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource.
- Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
- Effectively deploy Field resource to ensure maximum utilisation and efficiency
- Work in a collaborative way that ensures the availability of resources within agreed lead times
- Work closely with the Central Resourcing Co-Ordinator
- Manage the Switch & Power Routines activities as appropriate
- Seek to continually improve the controls’ processes and ways of working
- Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA’s
- Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice
You'll have the following skills & experience
- Experience with the Microsoft Office suite is essential.
- Good verbal and written skills.
- Product knowledge would be an advantage but not essential
- Good problem solving skills
- Logical and methodical
- Must be able to multi-task and work well under pressure.
- Experience of using incident management and order management systems would be an advantage, for example, CSS, Remedy, NG autofix.
Benefits
- 22 days annual leave + bank holidays (can buy extra days)
- BT pension scheme (5% from you, 10% from BT)
- Opportunity to purchase discounted BT shares
- Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.
- Season ticket loan, discounted Virgin experience days, financial education programmes.
- Discounted BT & EE retail products.
- Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Company benefits
Working at BT Business
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Australia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/AU.png)
Belgium
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BE.png)
Brazil
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BR.png)
Hungary
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/HU.png)
India
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/IN.png)
Spain
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/ES.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
United States
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/US.png)
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